Front Desk Coordinator

Marietta Plastic Surgery; Marietta (GA); On-site; USD 20,664,000 - 45,461,000; Full time

Benefits offered by this job

401(k) Plan with company match

Paid Time Off

Employee discounts on services and商品

Comprehensive medical coverage

Job summary

Marietta Plastic Surgery is seeking a dynamic front desk coordinator to join our Marietta office. The role focuses on delivering high-end customer service, handling inquiries, pricing and product information, and accurately capturing patient data in our system.

The ideal candidate will greet patients, manage check-in/out, support schedule flow, and assist with lead generation while collaborating with clinicians and staff to ensure a welcoming experience.

Qualifications

• Prior experience in a cosmetic/plastic surgery or dermatology setting preferred.
• Positive, outgoing and friendly attitude.
• Ability to make an outstanding first impression.
• Skilled and articulate communicator.
• Solutions oriented.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to travel between Marietta and Woodstock offices.

Responsibilities

• Greets and welcomes patients and checks them in/out for appointments.
• Facilitates patient flow and notifies staff of arrivals and delays.
• Oversees entry of patient data in Nextech (EHR).
• Captures contact information for prospective patients and generates leads.
• Educates patients on services offered and answers inquiries.
• Maintains a clean, organized front desk area and professional environment.

Skills

Customer service

Communication

Microsoft Office

Team player

Front desk

Tools

Nextech (EHR)

Job description

Marietta Plastic Surgery (a valued partner of Inspire Aesthetics Group ) proudly stands as a distinguished group practice of cosmetic and plastic surgeons, serving patients in Marietta, GA, and Woodstock, GA. With unwavering dedication, our exceptional physicians and staff offer a comprehensive range of surgical and MedSpa procedures, ensuring our patients achieve results they truly love. We are firm believers in "the art of enhancement," utilizing advanced plastic surgery techniques to bring out patients’ innate beauty and let it radiate.

Summary/Objective

We are looking for a team member with a dynamic, energetic, and outgoing personality, with a strong background in high-end customer service to work primarily in our Marietta office. The front desk coordinator focuses on administrative duties while creating a welcoming environment for our patients. In this position, the front desk coordinator will assist patients with inquiries on services provided, pricing, and products available. In addition, they are responsible for capturing leads and patient data in the system accurately.

Essential Duties and Responsibilities

• Greets and welcomes patients as they arrive for their appointments.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating such with patients and clinical staff.
• Checking patients in and out for their appointments.
• Ensures a positive experience for each patient through excellent customer service practices.
• Oversees entry of patient data in Nextech (EHR System)
• Captures contact information for prospective patients and generates leads
• Educates patients on services offered by Marietta Plastic Surgery
• Answers phones and effectively communicates with patients on their inquiries
• Maintains a clean and organized front desk area
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications

• Prior experience in a cosmetic/plastic surgery or dermatology setting preferred
• Positive, outgoing and friendly attitude
• Ability to make an outstanding first impression
• Skilled and articulate communicator
• Solutions oriented
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to travel between our Marietta and Woodstock offices
• Comprehensive medical coverage and additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, legal counseling, pet insurance and more.
• 401(k) Plan with a 100% match up to 3% and then an additional 50% for the next 2%
• Paid Time Off: 2 weeks in addition to 9 paid holidays
• Employee discounts on services and products

Schedule:

• Monday – Friday 8:00am – 5:00pm

Experience:

• EMR systems: 1 year (Preferred)
• Customer service: 2 years (Required)