Front Desk Coordinator

Advantage Behavioral Health; Lexington (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator to ensure smooth office operations. This role involves greeting clients, managing appointments, and handling various administrative tasks. Candidates should possess strong communication and organizational skills, alongside a solid understanding of office procedures. Join a dynamic team where your contributions will enhance client experiences and support healthcare operations. This position offers a unique opportunity to be part of a vital service in the community, ensuring that every client feels welcomed and well-supported.

Qualifications

• Experience in a front office or clerical position is essential.
• Strong knowledge of office procedures and Microsoft Office required.

Responsibilities

• Greet clients and manage appointments effectively.
• Handle phone calls and direct them appropriately.
• Process insurance claims and manage medical records.

Skills

Communication Skills

Organizational Skills

Multitasking

Microsoft Office

Customer Service

Education

High School Diploma

Associate's Degree

Tools

Office Equipment

Basic Accounting Software

Job description

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Advantage Behavioral Health provided pay range

This range is provided by Advantage Behavioral Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $25.00/hr

Job Purpose Summary:

Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Responsibilities Include:

• Greet clients and set a positive office atmosphere
• Answer phones at high call volume and direct to appropriate party
• Operate Office Equipment
• Receive and sort mail
• Perform Inventory and Order Supplies
• Facility Scheduling and appointment confirmations
• Verification of Benefits for existing Clients
• Manage Appointments (Checking clients in and out)
• Assessing Missed Appointment Fees
• Assure all intake paperwork is complete and saved to chart
• Collect IDs and Insurance
• Upload records and client documentation
• Execute Medical Record Requests
• Collecting Copays
• Verification of Eligibility
• Process Insurance Claims
• Upload EOBs
• Complete Prior Authorizations
• Facilitate ADHD Screening
• Clinical/Medical Support
• Communicate and facilitate appointment and schedule changes
• Send TH appointment links
• Send correspondence and assignments on behalf of clinicians
• Receive assignments and upload to chart
• Field medical calls and direct to appropriate department
• Field billing calls and direct to appropriate department/staff
• Schedule Psychiatric F/U and ADD Screening
• Track all D/C and R/0 and execute patient letters
• Assist with med refill coordination
• Complete medication prior authorizations
• Triage and coordinate medication processing with pharmacies
• Initiate and follow up on lab orders through LabCorp and Quest
• Request ROLs, track and execute
• Patient de-escalation and crisis management

Job Type: Full-Time, Non-Exempt

Required education:

• High school diploma or equivalent, Associate's Degree preferred

Required experience:

• Successful work experience in a front office setting or in another clerical position
• Strong working knowledge of office procedures and basic accounting principles
• Ability to effectively use and maintain office equipment
• Solid knowledge of Microsoft Office
• Outstanding communication skills
• Great organizational and multitasking abilities

Proper Knowledge and Skills:

• Core Competencies
• Proper English and grammar, usage and spelling
• Software application related to the field
• General office principles and practices
• Basic computer knowledge including email etiquette
• Professional phone and customer service demeanor

Physical requirements:

• Must be able to lift 20-50 lbs.
• Occasional to frequent walking, sitting, standing, driving
• Close eye work (computers, typing, reading, writing)

Environmental Factors:

• Communicable diseases
• Floor Surfaces
• Hot/cold temperatures
• Lighting
• Environmental conditions may vary

Required licenses or certifications:

• Current CPR Certification
• Narcan Certified

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care