Front Desk Coordinator

sugaringLA of Closter; Closter (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

sugaringLA is seeking a motivated Front Desk Coordinator to join our studio in New Jersey. You will focus on delivering an elevated client experience, driving membership and retail sales, and maintaining a warm, welcoming environment.

Ideal candidates bring strong communication skills, 2+ years in customer service (spa/salon preferred), and comfort with booking software. Join us to be part of a growth-focused team that values education, warmth, and community.

Qualifications

• Strong verbal communication and listening skills
• 2+ years in customer service (Spa/Salon preferred)
• Ability to learn and utilize booking software and studio procedures
• Ability to multi-task and stay organized
• Attention to detail and problem-solving
• Initiates self-learning and educates clients on products/services
• Follows detailed instructions and accepts feedback

Responsibilities

• Uses sugaringLA booking software and studio procedures
• Increases membership and skincare sales
• Greets visitors and provides excellent client experience
• Answers phones and schedules appointments
• Contributes to group operations such as inventory maintenance
• Maintains a clean and inviting studio environment
• Develops new clientele through referral programs

Skills

Strong verbal communication and active

2+ years in customer service (Spa/Saln

Booking software proficiency

Multi-tasking and organization

Detail-oriented problem solving

Self-learning and customer education

Follow instructions and take feedback

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

WHO WE ARE:

Our mission is to inspire every body, mind and spirit through simple warmth, lasting service and earthly care. Our promise is to go Beyond the Surface in our skin care education and hair removal technique so that every client can experience emotionally comforting skin conditioning and soothing hair removal.

SugaringLA was founded to provide clients with an elevated, more effective treatment for hair removal, and is now set to upend the beauty industry. Using all natural, organic products, sugaringLA uses the traditional method of sugaring to remove hair with a modern twist. We value care and are looking for a Licensed Esthetician that can contribute and foster this value each day in our studio. We are looking for Licensed Estheticians to join us!

WHO WE ARE LOOKING FOR:

We are looking for a highly motivated and experienced Front Desk Coordinator for our studio. Your focus will be on providing an elevated client experience to all our clients, selling memberships and cultivating a warm and inviting studio environment. You will be highly focused on membership sales, retail sales, booking clients and overall brand presence. If you want to go Beyond the Surface in client experience, we would love to hear from you!

What does it mean to join the sugaringLA team?

• Knowledgeable understanding of sugaringLA’s Smart Sugaring Technique, elevating the hair removal experience to give every body the individualized service they need to feel confident.
• Go beyond the surface to set the standard for lasting service and earthly care, the sLA way.
• Access ongoing training, support, and a community of sLA peers to improve your skills and grow your career.
• Build a career with fantastic earning potential and growth.
• Embody the sLA brand mission and characteristics.
• Feel like the studio is your calm and inviting creative space and your coworkers are your biggest fans.
• Spend your days in a clean, sustainable, organic studio environment where you’ll form meaningful connections with guests, promoting warmth and inclusiveness.

Required Skills of a Front Desk Coordinator:

• Strong verbal communication and listening skills
• 2+ years in customer service (Spa/Salon is preferred)
• Ability to learn and utilize our booking software and studio procedures
• Ability to multi-task and stay organized.
• Ability to problem- solve with a keen attention to detail
• Initiates self-learning and is comfortable with educating clients on products and services offered
• Can follow detailed instructions and take feedback to foster growth and potential

Responsibilities:

• Utilizes sugaringLA’s booking software and studio operating procedures
• Increase membership and skin care sales
• Greet visitors and provide an excellent client experience
• Answers phones and schedules appointments
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting studio environment
• Create new clientele through sugaringLA’s referral programs