Front Desk Coordinator

Vitana Pediatric & Orthodontic Partners; Celebration (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners is seeking a reliable Scheduling Coordinator to ensure smooth front desk operations. You will manage daily patient schedules, verify insurance, and maintain clear patient communication.

The role requires strong organizational and communication skills, experience with dental software, and a patient-centered approach. Join our team in a fast-paced dental setting with a focus on exceptional patient care.

Qualifications

• Front desk or scheduling experience in a dental office.
• Experience with dental insurance verification and benefits coordination.
• Familiarity with Dentrix, Eaglesoft or Open Dental is a plus.
• Bilingual abilities are highly desirable.

Responsibilities

• Coordinate and manage daily patient schedules to optimize provider productivity.
• Confirm appointments and communicate schedule changes professionally.
• Verify insurance eligibility, benefits, and pre-authorizations.
• Input and update patient insurance in the practice management system.
• Collaborate with clinical and administrative teams for seamless patient experiences.
• Greet patients warmly and maintain a welcoming atmosphere.
• Handle high-volume calls and respond to inquiries about appointments and insurance.
• Assist in follow-up scheduling for treatment plans and hygiene visits.
• Maintain confidentiality of patient records and HIPAA compliance.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Bilingual

Tools

Dentrix

Eaglesoft

Open Dental

Job description

A well-established dental office is seeking a reliable and detail-oriented Scheduling Coordinator to join our team. This key role ensures the smooth flow of our daily front desk operations by managing patient scheduling, verifying insurance, and maintaining a high standard of patient communication.

Responsibilities & Qualifications

Key Responsibilities:

• Coordinate and manage daily patient schedules to optimize provider productivity and minimize downtime.
• Confirm appointments and communicate schedule changes to patients promptly and professionally.
• Verify dental insurance eligibility, benefits, and pre-authorizations for all scheduled procedures.
• Accurately input and update patient insurance information in the practice management system.
• Collaborate with clinical and administrative teams to ensure seamless patient experiences.
• Greet patients with warmth and professionalism, maintaining a positive and welcoming atmosphere.
• Handle high-volume phone calls and respond to inquiries regarding appointments, insurance, and general office information.
• Assist in follow-up scheduling for treatment plans and hygiene appointments.
• Maintain confidentiality of patient records and comply with HIPAA regulations.

Qualifications:

• Prior experience in a dental office front desk or scheduling role is strongly preferred.
• Proficiency in dental insurance verification and patient benefit coordination.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.
• Bilingual skills are highly desirable.

$18 - $23 an hour