Medical Assistant

East Carolina Anesthesia Associates; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development and training

Job summary

Midtown Pain & Spine – Administrative in Raleigh, North Carolina, is hiring a Medical Assistant (MA/LPN) to support providers with administrative and clinical tasks. The role supports the clinic’s pain management services and EMR documentation while ensuring patient needs are addressed with professionalism.

The candidate will perform comprehensive intake, document encounters, and assist with pre/post-procedural activities.

Qualifications

• Ability to communicate effectively in writing and speaking.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.

Responsibilities

• Independently perform a comprehensive patient intake by documenting medical history, chief complaint, medications and imaging.
• Present patient history to the provider prior to examination.
• Document patient encounters in EMR system.
• Prepare relevant diagnostic imaging for review with provider.
• Complete medication prior authorizations, including appeals and denials.
• Review new patient records for past treatments and health history; summarize findings for manager.
• Collect urine samples for drug screening and report non-compliance to provider.
• Review controlled substance registry for inconsistencies and report to provider.
• Collect pre- and post-procedural vitals for interventional procedures.
• Reduce provider workload by performing tasks essential to patient care.
• Return calls from patients, pharmacies, and insurance companies promptly.
• Respond to incoming faxes and maintain professional demeanor.
• Communicate openly with co-workers and providers about patient needs.
• Perform other duties as assigned.

Skills

Effective communication

High-volume handling

Composure under pressure

Office environment

Team communication

Education

Bachelor’s degree preferred

EMR systems experience preferred

Tools

EMR systems

Job description

ECPC Clinical Support (MA, LPN)Raleigh,North Carolina

Location: Raleigh (North), North Carolina Midtown Pain & Spine, potential to travel to Cary location on a PRN basis.

Status: Full-Time, Non-Exempt

Department: Midtown Pain & Spine – Administrative

Reports to: Office Manager

Job Supervisory Responsibilities: None

Schedule: Monday – Thursday 7:30a – 4:30p; Friday 7:30a – 1:30p (for training)

Permanent Schedule will be rotating between 7a-4p, 7:30a - 4p, and 8-5 Monday through Thursday; 7a-1p, 7a-1:30p, 8a-2p on Friday

Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is North Raleigh's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com.

Job Summary:

The Medical Assistant is a vital role to the pain management clinic. The Medical Assistant will utilize primarily administrative tasks to help providers in the clinic. Daily responsibilities include various administrative tasks such as conducting medication prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Medical Assistant must be attentive to patient needs and communicate any potential issues to staff. The Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any needs to the provider. The Medical Assistant will have to demonstrate professionalism and tact during difficult patient situations. The Medical Assistant will:

Duties/Responsibilities:

• Independently perform a comprehensive patient intake by documenting the past medical and surgical history, chief complaint, medications and recent imaging.
• Present the patient history and chief complaint to the provider prior to their examination.
• Document the patient encounter in our EMR system.
• Prepare relevant diagnostic imaging to be reviewed with the provider.
• Complete medication prior authorizations, including appeals and denials.
• Review new patient medical records for relevant past treatments, medications and health history. Summarize findings to be reviewed by manager.
• Collect urine samples for drug screening, analyze the results to assess patient compliance and report non-compliance to the provider.
• Review patients’ controlled substance registry and report inconsistencies to the provider.
• Collect pre-and post-procedural vitals for interventional procedures.
• Reduce the provider workload by performing tasks and anticipating their needs essential to efficient patient care.
• Return phone calls from patients, pharmacies and insurance companies in a timely manner to prevent delays in patient treatment.
• Respond to incoming faxes.
• Maintain a pleasant and cooperative demeanor while performing all duties.
• Keep an open line of communication with co-workers and providers regarding patient needs.
• Perform other duties as assigned.

Education and Experience:

• Bachelor’s degree preferred, but not required.
• Previous experience in a specialty medical office and EMR systems is preferred, but not required.
• Registered/Certification preferred but not required

Required Skills/Abilities:

• Ability to communicate effectively and clearly, both in written and oral communication.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.
• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.