Front Desk Coordinator

Altea Healthcare; Bellingham (WA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Stock option sign-on

Job summary

Altea Healthcare is hiring a Front Desk Coordinator in Washington State. You will be the first point of contact for patients, handling check-in/out, scheduling, insurance verification, and billing inquiries to ensure a smooth clinic flow.

The role requires 2 years in PCP front desk, strong communication, and proficiency with EHR and practice management systems. Benefits include medical/dental/vision and PTO; on-site clinic setting.

Qualifications

• 2 years of front desk or patient access experience in a PCP office is required.
• Hands-on experience with insurance verification, appointment scheduling, and answering a high volume of calls.
• Comfort using electronic health records and practice management systems.
• Excellent patient service, communication, organizational, and multitasking skills.
• High school diploma or equivalent.

Responsibilities

• Welcome patients, complete check-in/check-out, and maintain registration information.
• Schedule and confirm appointments, manage provider calendars, and coordinate rescheduling and follow-up visits.
• Answer incoming calls, address nonclinical questions, and route patient messages to the appropriate team.
• Verify insurance eligibility and benefits, review copayments, and identify referral or authorization needs.
• Collect payments, issue receipts, and assist with routine billing inquiries within clinic policy.
• Maintain electronic patient records, process documentation, and protect patient privacy.
• Work closely with medical assistants, providers, and clinic personnel to deliver a positive patient experience.

Skills

Front desk experience

Insurance verification

Appointment scheduling

Electronic health records

Patient communication

Multitasking

Education

High school diploma or equivalent

Tools

Practice management systems

Electronic Health Records

Job description

Location: Washington State | On-site at assigned primary care clinic

Schedule: Full-time, Monday through Friday

Pay: $21.00 to $27.00 per hour (Based on experience)

Sign-On Incentive: $3,000 stock option award, subject to equity plan and grant terms

Join Our Primary Care Team

We are seeking an experienced Front Desk Coordinator who understands the day-to-day operations of a primary care practice and enjoys helping patients navigate their care. You will be the first point of contact for our patients, working closely with providers and clinical teams to keep appointments, insurance information, and patient communication organized.

What You Will Do

• Welcome patients, complete check-in and check-out, and maintain accurate registration information.
• Schedule and confirm appointments, manage provider calendars, and coordinate rescheduling and follow-up visits.
• Answer incoming calls, address nonclinical questions, and route patient messages to the appropriate team.
• Verify insurance eligibility and benefits, review applicable copayments, and identify referral or authorization needs.
• Collect payments, issue receipts, and assist with routine billing inquiries within clinic policy.
• Maintain electronic patient records, process documentation, and protect patient privacy.
• Work closely with medical assistants, providers, and other clinic personnel to deliver a positive patient experience.

What We Are Looking For

• 2 years of previous front desk or patient access experience in a primary care (PCP) office is required.
• Hands-on experience with insurance verification, appointment scheduling, and answering a high volume of calls.
• Comfort using electronic health records and practice management systems.
• Excellent patient service, communication, organizational, and multitasking skills.
• High school diploma or equivalent.

We offer an hourly pay range of $21.00 to $27.00, based on qualifications and experience, along with a $3,000 stock option sign-on award for eligible new hires. The stock option award is equity compensation, not a cash sign-on bonus, and is subject to the terms of the applicable plan and grant documents.

Benefits: Medical, Dental, Vision, 401K, 3 weeks of PTO, Paid Holidays

Equal Opportunity Employer

We are an equal opportunity employer and consider qualified applicants without regard to protected characteristics under applicable law.