Front Desk Coordinator

Human Eyes Vision Center; Back Gate (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vision benefits

Paid time off

Job summary

Human Eyes Vision Center in Myrtle Beach, SC seeks an Optometry Office Front Desk Coordinator to manage patient flow, scheduling and billing support in a fast-paced retail environment.

Responsibilities include answering calls, verifying insurance, updating patient records, and providing excellent customer service while maintaining confidentiality and meticulous organization. Familiarity with EHR and Microsoft Office is preferred; training available.

Qualifications

• High School Diploma or equivalent.
• Health insurance knowledge is very important.
• Familiar with medical terminology.
• Strong typing skills and basic filing procedures.
• Proficient with Windows and computer applications.

Responsibilities

• Answer calls to the practice.
• Confirm patient’s appointments.
• Schedule appointments.
• Greet patients and provide excellent customer service.
• Pull patient benefits from insurance companies.
• Update contact information at each visit.
• Verify insurance benefits, get insurance authorizations prior to patients' visits.
• Maintain confidentiality of patient information.
• Assist with billing questions.
• Cross training in all front desk duties.

Skills

Organized

Detail-oriented

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Tools

Electronic Health Records

Microsoft Office

Excel

Job description

Optometry Office Front Desk Coordinator

Myrtle Beach, SC. Fast-paced retail environment.

Our Optometrist office is seeking candidates who are highly motivated, self-directed, reliable and dedicated to the successful completion of all front desk responsibilities.

Major Duties and Responsibilities

• Answer calls to the practice.
• Confirm patient’s appointments.
• Schedule appointments.
• Greet patients and provide excellent customer service.
• Pull patient benefits from insurance companies.
• Update contact information at each visit.
• Verify insurance benefits, get insurance authorizations prior to patients' visits.
• Complete knowledge of insurance companies’ rules, and understanding of deductibles, copayments, and coinsurances.
• Knowledge of the names of the insurance companies we take, as well as of the ones we don’t participate in.
• Perform some tech work.
• Cross training.

Benefits

• Vision benefits include a free eye exam and great discounts on glasses and contact lenses.
• Paid time off.

Desired Characteristics

• Organized and detail-oriented.
• Great interpersonal skills.
• Prints and reviews all patient statements.
• Processes credit card payments in person or received by phone.
• Assist patients with billing questions.
• Assist with training as well as become cross-trained in all aspects of the position.
• Responsible for maintaining the work area in a neat and clean manner.
• Shares progress toward goals through upward communication to management.

Qualifications

• High School Diploma or equivalent.
• Health insurance knowledge is very important.
• Should be knowledgeable of billing and technical software Electronic Health Records, Microsoft Office, Excel.
• Must have advanced clerical training which includes typing, basic filing skills, and a fundamental understanding of office procedures.
• Possess strong computer skills including the windows environment.
• Must be familiar with medical terminology.
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Ability to perform detailed work with numerical data and to make arithmetic computations rapidly and accurately.

Qualified individuals should apply.