Front Desk Coordinator

Seekr; Austin (TX); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Equity Ownership - RSUs

Unlimited PTO

Hybrid work environment

401(k) with Company Match

Health & Wellness

Parental Leave

Job summary

Seekr seeks a Front Desk Coordinator to own visitor management and front-of-house operations in the Austin office. You will independently handle guest verification, escorting guests, and coordinating mail, kitchen, and space logistics to maintain a secure and welcoming environment.

You will run the lobby, manage logs, and support office programs while upholding security standards. This role offers a hybrid work model with Seekr’s Austin and Reston offices.

Qualifications

• High school diploma or equivalent is required.
• 1+ years in front desk, reception, or hospitality roles.
• Strong verbal and written communication skills.
• Notary certification strongly preferred; willingness to obtain notary commission required.

Responsibilities

• Serve as the primary contact for visitors, employees, and vendors, setting the professional tone for guest interactions.
• Own visitor identity verification and ensure compliance with security protocols, resolving sign-in or badge issues.
• Escort guests through secure areas, determining routing and timing based on host availability and security considerations.
• Design and maintain the host arrival notification workflow for efficient communication.
• Manage conference room and lobby assignments end-to-end, resolving scheduling conflicts.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Visitor management/badging systems

Job description

The Front Desk Coordinator owns visitor management as part of the office security compliance function, serving as the primary point of accountability for front‑of‑house operations and facility support. This role exercises independent judgment in managing visitor control procedures, guest hospitality, mail/shipping operations, kitchen and supply management, and office lunch programs. The Coordinator is responsible for developing, implementing, and continuously improving the processes that govern these functions, ensuring consistent adherence to facility security requirements and exercising discretion in interpreting and applying visitor control protocols to a range of situations.

Duties and Responsibilities

• Serves as the primary point of contact for all visitors, employees, and vendors, setting the professional tone and standard for guest interactions across the office
• Owns visitor identity verification and compliance with facility security protocols, independently evaluating and resolving situations involving incomplete or questionable documentation, sign-in/sign-out discrepancies, and badge issuance/collection and create process for escalation when necessary
• Exercises independent judgment in escorting guests through secure environments, determining appropriate routing, timing, and handling based on visitor type, host availability, and facility security considerations
• Designs and maintains the notification workflow for host arrival alerts, ensuring efficient communication across the office
• Manages the conference room and lobby assignment process end-to‑end, resolving scheduling conflicts and making independent decisions on space allocation
• Owns the integrity, accuracy, and audit‑readiness of visitor logs, and is accountable for the overall security posture and organization of the reception/lobby area
• Acts as the go-to resource and subject‑matter authority for the Austin office on space logistics and office norms, independently fielding and resolving employee questions
• Manages end‑to‑end mail and shipping operations, including receiving, logging, and distributing incoming items, processing and tracking outgoing shipments, and maintaining logs while resolving delivery discrepancies
• Owns kitchen and office supply management and standards, independently handling inventory reordering, cleanliness standards, and the full lifecycle of weekly office lunch programs and vendor relationships, plus ad hoc catering coordination for meetings and events
• Owns administrative and facility support functions, including shared space scheduling, office equipment upkeep, safety/escorting judgment calls, and leading or supporting special projects with independent judgment

Qualifications and Skills

• High school diploma or equivalent required
• 1+ years of experience in a front desk, reception, office coordination, or hospitality role
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Highly organized with strong attention to detail, particularly regarding ID verification and visitor log accuracy
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel) and visitor management/badging systems
• Discretion in handling sensitive information
• Notary certification strongly preferred; willingness to obtain notary commission required

Physical Requirements

• Ability to sit/stand at a front desk for extended periods
• Ability to lift/move light packages and supplies (up to ~25 lbs)
• Ability to move throughout office/facility to escort guests and manage kitchen/supply areas

About the Company:

Seekr is a leader in explainable and trustworthy artificial intelligence designed to power mission‑critical decisions in enterprises, government, and regulated industries. SeekrFlow™, our end‑to‑end AI platform, provides secure, auditable AI solutions tailored to sectors where transparency, accuracy, and compliance are paramount. Available across cloud, on‑premises, and edge environments, SeekrFlow reduces bias, strengthens data integrity, and simplifies model oversight so organizations can rely on trusted AI decisions in high‑stakes settings that impact society’s most sensitive and vital systems. Trusted by leading enterprises and government agencies, we partner with defense, finance, telecom, and critical infrastructure leaders to enable AI solutions that drive real‑world results with unmatched transparency and control. We are a team of strategic thinkers and problem‑solvers tackling the toughest challenges facing critical infrastructure and global enterprises through best‑in‑class AI models and customer deployment. Our team operates with unwavering commitment to our core values and mission:

• We are driven by outcomes - our customers' success is what we strive for every day.
• We believe trust is earned, which is why we build explainability and transparency into the entire AI lifecycle.
• We take our responsibility to deliver secure AI seriously.
• We believe innovation drives progress - we are building the technologies that power the systems our society depends on.

Company Benefits:

• Meaningful Mission & Impact - Work with a deeply talented, collaborative team solving some of the toughest AI challenges that matter.
• Equity Ownership - RSUs that let you share directly in Seekr’s long-term success and growth.
• Time Off That Respects Real Life - Unlimited PTO plus 14 paid company holidays to truly recharge.
• Work Your Way - A flexible hybrid work environment with offices in Reston, VA and Austin, TX.
• Competitive Total Rewards - A role-appropriate compensation structure that supports long-term growth, including base salary, bonuses, or commission plans depending on role.
• 401(k) with Company Match - Build your future with a retirement plan that includes employer matching.
• Comprehensive Health & Wellness - Medical, dental, vision, and life insurance coverage starting day one—for you and your family.
• Parental Leave - Paid parental leave to support employees as they welcome a new child through birth, adoption, or foster placement.

Important Notice:

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Seekr is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.