Front Desk Coordinator

Georgia School of Orthodontics; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator to be the welcoming face of their clinic. This role is crucial for providing outstanding customer service and ensuring a smooth patient experience from check-in to check-out. You will be responsible for managing patient accounts, handling inquiries, and coordinating with the billing department. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you. Join a team dedicated to making a positive impact in the community and advancing your career in a supportive setting.

Qualifications

• Excellent customer service skills are essential for this role.
• Experience in a medical or dental front desk environment is preferred.

Responsibilities

• Check patients in and out while providing excellent customer service.
• Assist with new patient consultations and treatment coordinating.

Skills

Customer Service

Bilingual (English and Spanish)

Office Procedures

Education

High School Diploma or GED

Two years of medical or dental front desk experience

Tools

Dolphin

OrthoFi

Microsoft Dynamics CRM

Microsoft Outlook

Microsoft Excel

Job description

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JOB TITLE: Front Desk Coordinator

DEPARTMENT: Clinical

SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.

Duties And Responsibilities

• Check patients in and out, while providing excellent customer service.
• Complete opening and closing procedures for better office flow.
• Review account before the patient’s appointment and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.
• Collect payments and answer or transfer any payment questions or concerns to the billing department.
• Assist with new patient consultations and treatment coordinating as needed.
• Update/Change patient payment methods as needed.
• Verify new patient forms have been completed accurately and maintain confidentiality of information.
• Call “no-show” patients to reschedule, next-day starts, and records to confirm appointments.
• Scan patient forms and upload to patient account.
• Start contracts for all new patients to begin treatment.
• Update new insurance information in patient files to ensure the billing department can verify patient insurance.
• Keep all necessary patient forms stocked and ready for use.
• Answer clinic phone and schedule patients ensuring a smooth experience.
• Record detailed notes on all interactions with patients over the phone within the patient’s file.
• Print daily schedule and reports for confirming appointments.
• Check e-mails, voicemails and follow up with patients accordingly.
• Provide and maintain detailed notes on all patient phone calls in appropriate systems.
• Maintain a professional front desk during phone calls and other patient interactions.
• Communicate with patients any issues in treatment or customer service-related issues.
• Performs other related duties as assigned by management.
  
  

Supervisory Responsibilities

• This job has no supervisory responsibilities.
  
  

Qualifications

• High school diploma or general education degree (GED).
• Two years of medical or dental front desk experience.
• Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel.
• Bilingual in English and Spanish (preferred but not required)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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