Asst Front Desk Manager

Hyatt Hotels; Atlanta (GA); On-site; USD 43,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to enhance guest experiences and lead a dynamic team. This role involves addressing guest concerns proactively, ensuring compliance with safety regulations, and developing strategies to improve service quality. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity offers a supportive culture focused on growth and teamwork. Join a company that values its employees and fosters a fun, engaging workplace while providing competitive wages and comprehensive benefits.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Training and Development Opportunities

Qualifications

• Experience in hotel front office operations is essential.
• Proficiency in hotel management software is preferred.

Responsibilities

• Assist associates in exceeding guest expectations.
• Develop action plans based on guest feedback.
• Ensure compliance with hotel and safety regulations.

Skills

Hotel Front Office Operations

Guest Service Management

Problem Solving

Team Leadership

Detail Orientation

Education

2+ years of experience in hotel front office operations

Tools

Hotel Management Software (FMPMS)

Job description

We are hiring an Assistant Front Office Manager!

Responsibilities:

1. Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.
2. Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan.
3. Publish all GSS results in a timely manner, including all GSS forms, comment cards, and guest letters. Solicit feedback for continuous improvement.
4. Thoroughly understand the service culture and ensure all staff members share this philosophy.
5. Address associates' concerns proactively.
6. Understand AOS/GSS results, develop action plans for areas needing improvement, and leverage strengths.
7. Conduct monthly reward programs.
8. Ensure timely orientation for new associates.
9. Know and implement the hotel's emergency plan.
10. Comply with all corporate accounting procedures.
11. Assist in developing hotel budget and capital expenditure plans, utilizing budgets to meet financial objectives.
12. Develop and communicate selling strategies.
13. Oversee all accounting functions and ensure completion of all audits.
14. Provide a safe work environment in compliance with OSHA/MSDS regulations.
15. Implement hotel accident prevention programs.
16. Maintain an effective key control program.
17. Ensure staffing levels are appropriate to exceed guest expectations.
18. Assist the Guest Service Manager.
19. Understand hotel system inventory and daily selling strategies.
20. Stay current on local market conditions.
21. Ensure property-hiring practices comply with I-9, ADA, and EEO requirements, including interviewing and hiring decisions.

Benefits:

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short-term/long-term disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training, development, and career advancement.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize providing a great work environment and strive to hire the best. At Concord, you are valued, and our Associate First policy reflects our commitment to your development. We engage our associates with fun activities and care about your well-being.

If you seek growth and a fun team environment, this position may be ideal for you. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Salary: $43,517 - $54,396

Qualifications:

• Required: At least 2 years of experience in hotel front office operations, preferably within a Marriott or similar hotel brand.
• Preferred: Proficiency in hotel management software FMPMS is a plus.

Behaviors:

• Innovative: Consistently introduces new ideas and demonstrates original thinking.
• Detail Oriented: Capable of executing tasks with all necessary details for quality outcomes.
• Leader: Inspires teammates to follow.
• Team Player: Works well within a team.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.