Front Desk Concierge (Weekends)

The Aspenwood Company - Village On the Park Stonebridge Ranch; McKinney (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading assisted living community is seeking a part-time Concierge/Front Desk professional dedicated to providing exceptional service. The role involves greeting residents and guests, maintaining order in common areas, and assisting with public inquiries, ensuring a welcoming atmosphere. Ideal candidates have customer service experience, a high school diploma, and strong communication skills.

Benefits

401K with a 4% safe harbor match

Discounted pricing on purchases

Holiday Pay including a Floating Holiday

Generous PTO that rolls over year over year

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Qualifications

• Prior experience in customer service and front desk preferred.
• Proficient in Microsoft Office, including Word and basic Excel.
• Valid Texas Driver’s License required.

Responsibilities

• Greet residents, families, and guests warmly and courteously.
• Maintain cleanliness of common areas and assist with inquiries.
• Monitor emergency calls and assist with scheduling interviews.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or GED

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have an exciting opportunity for a part-time Concierge/Front Desk who is professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Benefits Include:

401K with a 4% safe harbor match

Perks at Work- Discounted pricing on purchases

Holiday Pay including a Floating Holiday

Generous PTO that rolls over year over year

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Location: Village on on the Park Stonebridge Ranch, an Assisted Living with Memory Care senior community

Pay Rate: $17.00/hr.

Part Time: Weekends | 11:00 a.m. - 7:00 p.m.

Availability: Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V