Front Desk Concierge

The Aspenwood Company - Village On the Park Stonebridge Ranch; McKinney (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A senior community is seeking a Concierge/Front Desk professional to create a welcoming environment for residents and guests. Responsibilities include greeting individuals, managing inquiries, maintaining cleanliness, and ensuring a safe, pleasant atmosphere. Candidates should possess a High School diploma and customer service experience. Join this vibrant community and enhance the living experience for all.

Benefits

401K with a 4% safe harbor match

Discounted pricing on purchases

Holiday Pay including a Floating Holiday

Generous PTO that rolls over year over year

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Qualifications

• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Understanding of HIPAA requirements.

Responsibilities

• Greet residents, families, and guests courteously.
• Monitor incoming public traffic and assist with inquiries.
• Respond promptly to resident needs.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Benefits Include:

401K with a 4% safe harbor match

Perks at Work- Discounted pricing on purchases

Holiday Pay including a Floating Holiday

Generous PTO that rolls over year over year

Employee Assistance Program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Location: Village on the Park Stonebridge Ranch, an Assisted Living with Memory Care senior community

Pay Rate: $18.00/hr.

Full Time: Monday - Friday | 8:00 a.m. - 5:00 p.m.

Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V