Customer Service Conceirge, Full Time - NorthPark

Neiman Marcus; Dallas (TX); On-site; USD 38,000 - 40,000; Full time

Job summary

A leading luxury retailer is seeking a Customer Service Concierge at NorthPark to deliver exceptional client experiences. You will assist clients with their needs, promote in-store services, and contribute to a culture of service excellence. Ideal candidates will have at least 1 year of experience in customer service or hospitality and a background in retail technology. Flexible scheduling, including evenings and weekends, is required.

Benefits

Medical, Dental, Vision Benefits

Paid Parental Leave

Retirement Savings Plan (401K)

NMG Associates Core Discount of 30%

Personal and Professional Development Opportunities

Qualifications

• Minimum 1 year of experience in customer service or hospitality.
• Proven ability to effectively promote products and services.
• Familiar with retail and mobile technologies.

Responsibilities

• Assist with returns, curbside pickups, and customer issues.
• Promote in-store activations and client services.
• Guide clients throughout their visit and provide exceptional service.

Skills

Customer service

Communication

Retail technology

Job description

Customer Service Conceirge, Full Time - NorthPark

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Customer Service Conceirge, Full Time - NorthPark

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Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
• Swiftly manages escalated customer issues; partner with in-store leadership when required.
• Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
• Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
  
  

What You Bring

• Minimum 1 year of experience
• Experience in customer service or hospitality industries with proven ability to effectively promote products and services
• Familiar with and able to use retail and mobile technologies
• Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays
  
  

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
  
  

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S.,with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.Our NMG|Way culture, powered by our people, combinesindividual talents into a collective strength to makelife extraordinary.Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [e-mail].

Additional Information

• Overtime Status: Non-exempt
• Posting Date: Jun 17, 2025
• Application Deadline: Applications are accepted on an ongoing basis
• Announcement: Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

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