Concierge Agent

J.D. Power; Mississippi; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in consumer insights seeks a remote Concierge Agent to provide exceptional service to automotive customers. The role involves assisting customers via various communication channels, handling inquiries, and scheduling appointments while ensuring a top-notch customer experience. Ideal candidates possess excellent communication skills and customer service experience in luxury settings.

Benefits

Remote Work Flexibility

Performance Rewards

Time Off Benefits

Qualifications

• Must work rotating shifts including weekends and holidays.
• Experience in Call Center/Customer Service is required.
• Quiet setting for calls with reliable high-speed internet is necessary.

Responsibilities

• Assist customers with new owner welcome and warranty follow-up calls.
• Schedule appointments for customers with dealerships.
• Maintain web-based records accurately.

Skills

Communication Skills

Customer Service

Computer Skills

Education

High School Diploma

College Certificate/Diploma

Tools

Microsoft 365

Job description

J.D. Power Concierge Services is all about going the extra mile and providing luxury, personalized experiences to automotive customers and shoppers. As a remote J.D. Power Concierge Agent, you will be expected to assist customers in a fast-paced, web-based call center. You will be responsible for communicating via phone (inbound and outbound calls), video, email, text, and live chat. You will handle warranty service follow-up calls and new owner welcome calls. You will also provide product knowledge, search inventories, schedule appointments and assist new vehicle buyers with questions on vehicle technology. You will be communicating with interested shoppers and existing customers that have already expressed interest in our services before being transferred to you. These are not “cold calls”. Our concierge agents must have outstanding communication skills, exceptional English, a friendly personality, reliable high-speed internet, and a desire to provide World Class service.

The Impact You Will Have in This Role:

The impact you will have in this role is assisting our OEM and dealership clients by providing excellent service to shoppers and customers, gathering information and scheduling appointments (sales and service). In addition, your work will assist in increasing sales and revenue for the dealership.

What You'll Be Doing in This Role:

• Communicate with new and existing automotive customers:
• New Owner Welcome calls and vehicle orientation
• Warranty Service follow up calls
• Speak to potential buyers to assist online shopping experience, gather information and schedule a dealership appointment
• Customer calls will bephone and/or video when requested.
• Maintain web-based records with proper spelling and grammar
• Work in tandem with theconciergeteam throughMicrosoft Teams
• Work an 8-hour shift (or split shift) with a 30-minute break
• Other duties as required by the position

Qualifications of this Role:

• Mustbe able to workrotating shifts - days/afternoons and nights including weekends and holidays.
• Great verbal, phone and written communications skills. Strong command of the English language
• Microsoft 365 experience
• General computer skills - ability to type, navigate the Internet, and use Teams and other software applications
• One or all of the following experience required
• Call Center/Customer Service experience
• Hospitality industry experience (upscale/luxury businesses a plus)
• Reliable high-speed Internet with backup power and internet is required
• Quiet setting with no background noise to perform calls is required
• College certificate/diploma preferred. Minimum High School Diploma is required

The Hiring Manager says:

The hiring manager says: I am looking for someone who exhibits excellent customer service skills, has a passion to help people and provide upscale personalized assistance. You are confident, reliable, and a team player.

The Way We Work:

• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission

J.D. Power isclear about what we do to ensure our successintothe future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out [e-mail] .

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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Be where the voice of the consumer meets the value of the brand. At J.D. Power, you’ll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.

Who We Are

Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Beyond our proven process, J.D. Power’s strength is its people. They offer diverse disciplines, talents, and expertise, but share one common goal: to generate growth and long-term value for our clients. Our scientists, Ph.D. level statisticians and methodologists, ensure our research meets the highest scientific quality standards and provides advanced statistical support. J.D. Power represents the science of customer satisfaction in any language, to consumers and businesses worldwide.