Front Desk Concierge (PT Weekends)

ACT Partners; Bethesda (MD); On-site; USD 24,796 - 33,062; Full time

Job summary

ACT Partners in Bethesda, MD seeks a Front Desk Concierge to greet guests, manage the front desk, and support daily operations on Saturdays and Sundays 3pm–11pm.

You will handle phone calls, scheduling, visitor logs, and basic bookkeeping using QuickBooks, with MS Office and Google Workspace for admin tasks. Strong organizational and communication skills are a must; bilingual abilities are a plus, and confidentiality is essential.

Responsibilities

• Greet visitors warmly and attend to them promptly.
• Manage multi-line phone systems professionally.
• Schedule appointments and maintain visitor logs.
• Handle incoming correspondence and basic bookkeeping tasks.
• Maintain office organization with filing and data entry.
• Support calendar management and office tasks using QuickBooks or similar.
• Use MS Office and Google Workspace for daily tasks.
• Provide courteous customer support and phone etiquette.

Job description

Location: Bethesda, MD

Job Id:108

# of Openings:1

Front Desk Concierge

Location: Bethesda, MD, 20814

Schedule: Saturday & Sunday 3pm - 11pm

Overview

We are seeking a dynamic and personable Front Desk Concierge to serve as the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, professionalism, and efficiency. As the first point of contact for visitors, clients, and staff, you will create a positive and organized environment that reflects our commitment to excellent customer service. Your energy and organizational skills will ensure smooth daily operations while providing exceptional support to all who walk through our doors.

Responsibilities

• Greet visitors, clients, and staff warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
• Handle all front desk duties including scheduling appointments, maintaining visitor logs, and managing incoming correspondence.
• Maintain office organization through filing, data entry, and document proofreading to ensure accuracy and efficiency.
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools.
• Utilize computer skills including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for daily administrative tasks.
• Provide excellent customer support by addressing inquiries promptly and professionally while maintaining high standards of phone etiquette.

Qualifications

• Proven experience in front desk or office management roles with strong clerical and administrative skills.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.
• Strong communication skills; bilingual abilities are a plus to serve diverse client needs.
• Demonstrated experience with multi-line phone systems and professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining accuracy in proofreading and data management.
• Prior office experience combined with customer service background is highly desirable.