Front Desk Concierge

ACT Partners; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Referral program

Vision insurance

Job summary

ACT Partners in Washington, DC is seeking a friendly Front Desk Concierge to be the welcoming face of our organization. You will manage front desk operations with enthusiasm, handle visitor logs, coordinate calls on a multi-line system, and support daily administrative tasks with accuracy and discretion.

This in-person role requires strong organizational skills, proficiency with Microsoft Office and Google Workspace, basic bookkeeping with QuickBooks, and excellent customer service.

Qualifications

• Proven experience in front desk or office management roles.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite, Google Workspace, data entry, and QuickBooks.
• Strong communication skills; bilingual abilities are a plus.

Responsibilities

• Greet visitors, clients, and staff warmly and attend to inquiries promptly.
• Manage multi-line phone systems and direct calls courteously.
• Handle front desk duties including scheduling, visitor logs, and correspondence.
• Maintain office organization with filing, data entry, and proofreading.
• Support calendar management, appointments, and basic bookkeeping.

Skills

Front desk experience

Office management

Clerical skills

Microsoft Office

Google Workspace

Data entry

QuickBooks

Bilingual abilities

Phone systems

Proofreading

Tools

Microsoft Office Suite

Google Workspace

QuickBooks

Job description

Job description:

Overview

We are seeking a dynamic and personable Front Desk Concierge to serve as the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, professionalism, and efficiency. As the first point of contact for visitors, clients, and staff, you will create a positive and organized environment that reflects our commitment to excellent customer service. Your energy and organizational skills will ensure smooth daily operations while providing exceptional support to all who walk through our doors.

Hiring for:

First Shift Saturday and Sunday, 7am - 3pm

Second Shift Saturday and Sunday 3pm - 11pm

Overnight Friday and Saturday 11pm - 7am

Responsibilities

• Greet visitors, clients, and staff warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
• Handle all front desk duties including scheduling appointments, maintaining visitor logs, and managing incoming correspondence.
• Maintain office organization through filing, data entry, and document proofreading to ensure accuracy and efficiency.
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools.
• Utilize computer skills including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for daily administrative tasks.
• Provide excellent customer support by addressing inquiries promptly and professionally while maintaining high standards of phone etiquette.

Qualifications

Proven experience in front desk or office management roles with strong clerical and administrative skills.

Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.

Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.

Strong communication skills; bilingual abilities are a plus to serve diverse client needs.

Demonstrated experience with multi-line phone systems and professional phone etiquette.

Ability to handle confidential information discreetly while maintaining accuracy in proofreading and data management.

Prior office experience combined with customer service background is highly desirable. Join us as a Front Desk Concierge and be the friendly face that sets the tone for a positive experience every day! Your enthusiasm, organizational prowess, and dedication will help foster a welcoming environment where everyone feels valued and supported.

Join us as a Front Desk Concierge and be the friendly face that sets the tone for a positive experience every day! Your enthusiasm, organizational prowess, and dedication will help foster a welcoming environment where everyone feels valued and supported.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Experience

Hospitality: 2 years (Preferred)

Work Location: In person