Front Desk Concierge – Luxury Guest Experience

Davidson Hospitality Group; Birmingham (AL); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

Hotel Wildemont, Autograph Collection, part of Davidson Hospitality Group, is seeking a Front Desk Agent in Birmingham, AL. You will welcome guests, handle check-ins/outs, assist with local information, and coordinate with other departments to ensure a seamless stay.

Ideal candidates have hospitality experience, strong communication skills, and are comfortable with cash handling and PMS systems. Flexible schedule including evenings and weekends is required.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

PMS software

Attention to detail

Organizational skills

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Hotel Wildemont, Autograph Collection, part of Davidson Hospitality Group, is seeking a Front Desk Agent in Birmingham, AL. You will welcome guests, handle check-ins/outs, assist with local information, and coordinate with other departments to ensure a seamless stay.

Ideal candidates have hospitality experience, strong communication skills, and are comfortable with cash handling and PMS systems. Flexible schedule including evenings and weekends is required.