Front Desk Concierge – Guest Services

Isleta Resort & Casino; Albuquerque (NM); On-site; USD 16,531 - 22,041; Full time

Job summary

Isleta Resort and Casino in Albuquerque seeks a Front Desk Guest Services professional to handle guest check-ins and check-outs while delivering World Class Guest Service. You will manage inquiries about hotel features, services, events, directions, and local attractions with a courteous, proactive approach.

A High School Diploma or GED is preferred; minimum 3 months cash handling and 2 years Front Desk/Reservations experience are expected. Flexibility for shifts and on-call work is required.

Qualifications

• High School Diploma or GED preferred.
• Three months cash handling experience required.
• Two years Front Desk experience preferred.

Responsibilities

• Responds to guest inquiries in a courteous, professional manner.
• Assists guests with check-in and check-out.
• Maintains knowledge of hotel features, services, and local attractions.

Skills

Guest service

Cash handling

Communication

Microsoft applications

Education

High School Diploma or GED

GED equivalent

Tools

POS systems

Job description

Isleta Resort and Casino in Albuquerque seeks a Front Desk Guest Services professional to handle guest check-ins and check-outs while delivering World Class Guest Service. You will manage inquiries about hotel features, services, events, directions, and local attractions with a courteous, proactive approach.

A High School Diploma or GED is preferred; minimum 3 months cash handling and 2 years Front Desk/Reservations experience are expected. Flexibility for shifts and on-call work is required.