Guest Experience Supervisor - Front Desk and Valet

Isleta Resort & Casino; Albuquerque (NM); On-site; USD 40,000 - 50,000; Full time

Job summary

Isleta Resort & Casino in Albuquerque is looking for a dedicated Front Desk Supervisor to oversee daily operations and ensure excellent guest experiences. This position involves collaborating with team members, resolving guest issues, and maintaining compliance with resort policies.

The ideal candidate will have strong management skills, a background in hospitality, and a commitment to world-class service. Join our team to contribute to a friendly and welcoming atmosphere for all guests.

Qualifications

• Must possess excellent problem solving and conflict resolution skills.
• 1 year experience in a hotel front desk management preferred.
• High integrity, respect for individuals, and strong interpersonal skills required.

Responsibilities

• Supervise the Front Desk team and ensure effective guest service delivery.
• Administer training and performance evaluations for new agents.
• Collaborate with operational leaders for efficient service.

Skills

Problem solving

Conflict resolution

Customer service

Communication

Critical thinking

Education

High School Diploma or GED

Hotel Front Desk Management experience

Tools

Microsoft applications

Job description

Isleta Resort & Casino in Albuquerque is looking for a dedicated Front Desk Supervisor to oversee daily operations and ensure excellent guest experiences. This position involves collaborating with team members, resolving guest issues, and maintaining compliance with resort policies.

The ideal candidate will have strong management skills, a background in hospitality, and a commitment to world-class service. Join our team to contribute to a friendly and welcoming atmosphere for all guests.