Front Desk Concierge (Part-Time/ Weekend)

Stratton Amenities; Washington (District of Columbia); Hybrid; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Washington, DC, seeks a part-time front desk professional to deliver luxury concierge-style service in a high-rise setting. You will greet residents and guests, manage packages, coordinate amenities, and support security measures. The role requires at least two years in hospitality or upscale customer service, excellent communication, and a polished appearance. Nights, weekends, and holidays required.

Qualifications

• Excellent verbal and written communication required.
• Strong problem-solving and decision-making abilities.
• Excellent guest service and interpersonal skills.
• Organized, proactive, and self-motivated with a positive attitude.
• Maintains neat, professional appearance.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service and ensure smooth accommodations for residents and guests.
• Cultivate relationships with residents, vendors, and contractors.
• Log guest packages, track deliveries, and perform inventory audits.
• Monitor lobby and cameras; patrol property for safety and security.
• Coordinate amenities requests (transporation, move-ins, reservations, etc.).
• Maintain confidentiality and professionalism.

Skills

Communication

Problem solving

Interpersonal skills

Organized

Self-motivated

Positive attitude

Appearance

Job description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Washington, DC. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shift: Part Time

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Pay range: $17–$18 per hour Benefits include health, dental, and vision insurance, paid sick leave, andpaid time off.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.