Front Desk Concierge

Inspirit Senior Living; United States; Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Remote work from home

Competitive pay

Health/Dental/Vision insurance

PTO and holidays

Career advancement opportunities

Supportive leadership

Job summary

Inspirit Senior Living is seeking a Virtual Front Desk Concierge to join our remote operations team. You will welcome families via phone and digital channels, manage inquiries, and ensure seamless virtual support for our Foxbridge community hub.

This full-time, fully remote role requires 1–2 years in customer service or virtual administration, excellent communication, reliable internet, and a quiet home office. Competitive hourly pay and benefits join a mission-driven environment.

Qualifications

• 1–2+ years of customer service, front office, or virtual administrative care experience (senior living, healthcare, or hospitality experience is a strong plus).
• Outstanding verbal and written communication skills paired with high empathy and active listening.
• Proficiency with office software (Google Workspace / MS Office) and quick adaptability to virtual community management platforms.
• Reliable high-speed internet and a quiet, dedicated home office setup for remote execution.
• Strong organizational skills with the ability to multitask calmly in a dynamic, person-centered setting.

Responsibilities

• Virtual Reception & Hospitality: Serve as the primary remote contact for incoming calls, digital inquiries, and family communications with warmth and professionalism.
• Family & Resident Support: Assist families and prospective residents with service coordination, scheduling virtual visits, and general community information.
• Digital Admin & Inquiry Logs: Maintain inquiry logs, update resident record software, and collaborate directly with our on-site leadership team.
• Cross-Departmental Coordination: Relay urgent family messages and requests directly to on-site nursing, dining, and facilities management teams to ensure prompt service.

Skills

Customer service

Communication

Office software proficiency

Remote work setup

Multitasking

Organization

Empathy

Tools

Google Workspace

MS Office

Job description

Job Title: Front Desk Concierge
Location: Fully Remote Position (Foxbridge Community Hub)
Job Hours: Full-Time | Core Business Hours
Compensation: $19.00 - $24.00 / hour

Why Join the Foxbridge Family?

At Inspirit Senior Living, we believe senior living should be defined by warm relationships, dignity, and exceptional care across our national network of community hubs. Supporting our Foxbridge community hub (based in Bartlett, TN), our virtual operations team ensures families and residents receive fast, compassionate, and seamless front-line support. As our Virtual Front Desk Concierge, you will serve as the remote heartbeat of our family communications network, welcoming families via phone and digital channels, managing inquiries, and ensuring seamless virtual support.

Your Daily Impact

• Virtual Reception & Hospitality: Serve as the primary remote contact for incoming calls, digital inquiries, and family communications with warmth and professionalism.
• Family & Resident Support: Assist families and prospective residents with service coordination, scheduling virtual visits, and general community information.
• Digital Admin & Inquiry Logs: Maintain inquiry logs, update resident record software, and collaborate directly with our on-site leadership team.
• Cross-Departmental Coordination: Relay urgent family messages and requests directly to on-site nursing, dining, and facilities management teams to ensure prompt service.

Qualifications We Look For

• 1–2+ years of customer service, front office, or virtual administrative care experience (senior living, healthcare, or hospitality experience is a strong plus).
• Outstanding verbal and written communication skills paired with high empathy and active listening.
• Proficiency with office software (Google Workspace / MS Office) and quick adaptability to virtual community management platforms.
• Reliable high-speed internet and a quiet, dedicated home office setup for remote execution.
• Strong organizational skills with the ability to multitask calmly in a dynamic, person-centered setting.

Benefits & Perks

• 100% Remote flexibility (Work from home)
• Competitive hourly pay ($19.00 - $24.00/hr)
• Comprehensive Health, Dental, and Vision coverage options
• Generous Paid Time Off (PTO) and holiday pay
• Career advancement opportunities within Inspirit Senior Living’s expanding national network
• Dedicated, supportive leadership and a rewarding, mission-driven work atmosphere

Inspirit Senior Living is an Equal Opportunity Employer celebrating workplace diversity and inclusive care.