Front Desk Concierge

Stratton Amenities; Plano (AL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Supportive work environment

Ongoing training and development

Growth opportunities

Job summary

Stratton Amenities is seeking friendly, service-oriented Front Desk Concierge candidates for our luxury residential properties in the Dallas/Plano area. The role emphasizes presentation, resident and guest engagement, and high-quality hospitality in a premium setting.

The position requires evenings, weekends, and holiday availability, with competitive hourly pay and opportunities for growth. Training and development are provided within a professional work environment.

Qualifications

• Excellent verbal and written communication skills are required.
• A strong focus on customer service and interpersonal abilities is essential.
• Professional demeanor and attention to detail are expected in a luxury environment.
• Ability to remain courteous and effective under pressure is important.
• Ownership, accountability, and discretion are valued traits.
• Active listening and prompt resident/guest responsiveness are necessary.
• Minimum two years in hospitality, customer service, or upscale residential experience preferred.
• Strong organizational and multitasking skills are required.
• Neat, polished appearance is required.
• Availability for evenings, weekends, and holidays as needed.

Responsibilities

• Greet residents and guests in a warm, professional manner.
• Serve as the primary front desk contact during shifts.
• Deliver elevated resident/guest experiences through attentive service.
• Answer phones, manage messages, and maintain professional etiquette.
• Log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and security camera feeds as needed.
• Conduct property walks to ensure safety, cleanliness, and presentation.
• Assist residents with amenity requests and local recommendations.
• Coordinate service requests with vendors and property staff.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Verbal and written communication

Customer service

Interpersonal abilities

Professional demeanor

Attention to detail

Calm under pressure

Ownership and accountability

Active listening

Hospitality experience

Organization and multitasking

Professional appearance

Job description

Front Desk Concierge

Plano, Texas

Company Overview

Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are committed to delivering a polished, welcoming, and service-driven experience that elevates residential living.

Position Summary

We are seeking professional, personable, and service-oriented individuals to join our team as Front Desk Concierges in Dallas. This role is ideal for candidates who take pride in presentation, enjoy engaging with residents and guests, and consistently deliver high-quality hospitality in a luxury residential environment. This position may require evenings, weekends, and holidays based on property needs.

What We Offer

• Competitive hourly pay
• Supportive and professional work environment
• Ongoing training and development
• Opportunities for growth within hospitality operations

Position Requirements

• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Professional demeanor and attention to detail
• Ability to remain calm, courteous, and effective under pressure
• Strong sense of ownership and accountability
• Ability to listen actively and respond promptly to resident and guest needs
• Minimum of two years of hospitality, customer service, or upscale residential experience preferred
• Strong organizational and multitasking skills
• Neat, polished, and professional appearance
• Ability to maintain confidentiality and discretion
• Must be able to work evenings, weekends, and holidays as required

Key Responsibilities

• Greet residents and guests in a warm and professional manner
• Serve as the primary point of contact at the front desk during assigned shifts
• Deliver an elevated resident and guest experience through attentive and anticipatory service
• Answer phones, manage messages, and maintain professional telephone etiquette
• Accurately log, track, and distribute resident packages and deliveries
• Monitor lobby activity and security cameras as required
• Conduct property walks to ensure safety, cleanliness, and presentation standards
• Assist residents with amenity requests, local recommendations, and service coordination
• Build positive working relationships with residents, vendors, and property staff
• Maintain a clean, organized, and welcoming front desk environment

Experience Requirements

• Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
• Demonstrated ability to deliver consistent, high-level service

Equal Opportunity Statement

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service.