Front Desk Concierge (Part-Time / Weekend)

Strattonamenities; Dallas (TX); On-site; USD 2,066,400 - 3,030,720; Part time

Job summary

Stratton Amenities is seeking a polite and professional Part-Time Weekend Front Desk Agent to support luxury residential properties in the Dallas area. The role focuses on creating a welcoming environment and delivering high-quality service to residents and guests.

The position emphasizes weekend and holiday availability, with responsibilities spanning greeting residents, managing front desk operations, handling packages, responding to requests, and ensuring lobby presentation.

Qualifications

• Minimum of two years in hospitality, concierge, front desk, customer service, or luxury retail.
• Strong verbal and written communication skills.
• Excellent interpersonal and guest service abilities.
• Ability to remain composed and make sound decisions in a fast-paced environment.
• Organized, dependable, and detail-oriented.
• Professional appearance and grooming standards.
• Ability to work independently while contributing to a team.

Responsibilities

• Greet residents, guests, and visitors in a professional and courteous manner.
• Maintain front desk operations and ensure a polished lobby presence.
• Deliver exceptional customer service and respond promptly to resident requests.
• Answer phones, take accurate messages, and communicate effectively.
• Log, track, and distribute resident packages accurately.
• Monitor lobby activity and surveillance systems to support property safety.
• Conduct routine property walks to ensure cleanliness and presentation standards.
• Interact professionally with vendors, contractors, and delivery personnel.
• Complete reports and perform other duties as assigned.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Guest Service

Front Desk

Hospitality

Decision Making

Organization

Detail Orientation

Professional Appearance

Job description

Position Overview

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are seeking a Part-Time Weekend Front Desk Agent to support high-end residential properties in the Dallas area.

This position is ideal for a polished, service-driven professional who takes pride in creating a welcoming environment and delivering consistent, high-quality service to residents and guests. The Front Desk Agent plays a key role in first impressions, daily operations, and overall resident satisfaction.

Schedule Requirements

Weekend availability is required

Holiday availability is required

Key Responsibilities

• Greet residents, guests, and visitors in a professional and courteous manner
• Maintain front desk operations and ensure a polished lobby presence
• Deliver exceptional customer service and respond promptly to resident requests
• Answer phones, take accurate messages, and communicate effectively
• Log, track, and distribute resident packages accurately
• Monitor lobby activity and surveillance systems to support property safety
• Conduct routine property walks to ensure cleanliness and presentation standards
• Interact professionally with vendors, contractors, and delivery personnel
• Complete reports and perform other duties as assigned

Qualifications and Skills

• Minimum of two years of experience in hospitality, concierge, front desk, customer service, or luxury retail
• Strong verbal and written communication skills
• Excellent interpersonal and guest service abilities
• Ability to remain composed and make sound decisions in a fast-paced environment
• Organized, dependable, and detail-oriented
• Professional appearance and grooming standards required
• Ability to work independently while contributing to a team environment

Preferred Experience

• Experience in luxury residential, hotel, or high-end customer service environments
• Proven ability to deliver consistent, elevated service

Why Join Stratton Amenities

• Work in luxury residential environments
• Supportive management and hospitality-focused culture
• Opportunity for growth within a professional service organization

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-oriented workplace.