Front Desk Concierge (Part-Time)

Zohorecruit; Pennsylvania; On-site; USD 32,000 - 46,000; Full time

Job summary

Stratton Amenities in Philadelphia, PA, seeks engaging, energetic professionals to provide outstanding service for residents and guests in luxury high-rise properties. The role requires weekend availability and a focus on hospitality, safety, and seamless guest experiences.

Greet visitors, anticipate needs, log packages, and maintain impeccable standards while coordinating with residents, vendors, and contractors. This is a customer-focused position in a fast-paced, upscale setting.

Qualifications

• At least two years of hospitality or upscale customer service experience.
• Excellent verbal and written communication.
• Self-motivated with a proactive, positive attitude.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service and ensure smooth accommodations.
• Cultivate relationships with residents, vendors and contractors.
• Log guest packages and perform package audits.
• Monitor lobby and surveillance for resident safety.
• Walk the premises to uphold high standards.
• Work flexible schedules including nights, weekends and holidays.

Skills

Weekend availability

Communication skills

Problem solving

Ownership mindset

Active listening

Hospitality experience

Interpersonal skills

Organized / self-motivated

Professional appearance

Decision making under pressure

Job description

Philadelphia, United States | Posted on 09/29/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Shifts Available:

Must have weekend availability

Position Requirements

• Weekend and Holiday availability
  
• Excellent verbal and written communication skills
  
• Excellent problem-solving skills
  
• Takes pride and ownership in the position and property
  
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  
• Have at least two year of hospitality experience
  
• Possess amazing interpersonal skills and exceptional guest service abilities
  
• Be organized, proactive, productive and self-motivated showing a positive attitude
  
• Maintain a neat and professionally well-groomed appearance
  
• Think clearly, quickly and efficiently and make concise decisions even under pressure
  

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
  
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  
• Cultivate and retain cohesive relationships with residents, vendors and contractors
  
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
  
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned
  
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.