Scheduling Concierge

BROOKS EYE CENTER; McKinney (TX); On-site; USD 38,000 - 40,000; Full time

Job summary

BROOKS EYE CENTER is looking for a Scheduling Concierge to provide exceptional patient service through effective scheduling and communication. This entry-level role requires strong multitasking abilities in a fast-paced clinic environment, requiring a detail-oriented and personable approach. Excellent organizational and communication skills are essential for maintaining patient flow and optimizing appointment schedules.

Benefits

401(k) with employer matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Employee Discounts

Qualifications

• 1 year of recent experience in a medical office or scheduling position required.
• Proven ability to handle high-call-volume environment.
• Bilingual (Spanish) preferred.

Responsibilities

• Professionally answer multi-line phone system and triage inquiries.
• Schedule appointments in the electronic medical records (EMR) system.
• Communicate appointment reminders and manage provider schedules.

Skills

Detail-oriented

Multitasking

Communication

Customer Service

Education

High school diploma or equivalent

Tools

EMR systems

Job description

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Summary

We are seeking a personable, detail-oriented, and highly organized

• 401(k) with employer matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Employee Discounts
  
  
  

Essential Duties And Responsibilities

• Professionally answer multi-line phone system, triage inquiries, and direct calls appropriately.
• Schedule appointments accurately in the electronic medical records (EMR) and scheduling system, ensuring correct provider, service, and location selection.
• Place appointment confirmation calls and respond to voicemail messages in a timely and courteous manner.
• Handle inbound faxes, scan documentation into the EMR, and ensure timely routing to appropriate personnel.
• Proactively communicate appointment reminders, instructions, and any changes to patients.
• Maintain and manage provider schedules, adjusting appointments when necessary to optimize flow and minimize downtime.
  
  
  

Summary

We are seeking a personable, detail-oriented, and highly organized Scheduling Concierge to serve as a vital front-line representative of our thriving surgical practice. In this role, you will deliver a premier patient experience through seamless scheduling support, proactive communication, and a welcoming, service-focused demeanor. This position demands a strong multitasker who thrives in a fast-paced environment, maintains exceptional professionalism, and is committed to excellence in patient care and administrative precision.

Benefits

• 401(k) with employer matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Employee Discounts
  
  
  

Essential Duties And Responsibilities

Scheduling & Communication

• Professionally answer multi-line phone system, triage inquiries, and direct calls appropriately.
• Schedule appointments accurately in the electronic medical records (EMR) and scheduling system, ensuring correct provider, service, and location selection.
• Place appointment confirmation calls and respond to voicemail messages in a timely and courteous manner.
• Handle inbound faxes, scan documentation into the EMR, and ensure timely routing to appropriate personnel.
• Proactively communicate appointment reminders, instructions, and any changes to patients.
• Maintain and manage provider schedules, adjusting appointments when necessary to optimize flow and minimize downtime.
  
  
  

Referral and Authorization Management

• Receive, process, and follow up on patient referrals with urgency and attention to detail.
• Verify insurance benefits and secure authorizations or referrals required for scheduled services.
• Maintain accurate records of all referral and authorization activities for compliance and audit readiness.
  
  
  

Administrative & Office Support

• Greet and assist walk-in patients with scheduling, paperwork, and general inquiries.
• Collaborate with clinical staff to ensure continuity of care and accurate scheduling post-visit.
• Support front desk operations as needed, including patient check-in/out during high-volume periods.
• Contribute to cross-training efforts and provide coverage for other administrative roles when needed.
  
  
  

Patient Service Excellence

• Serve as a concierge-level liaison between patients and the clinic, delivering superior service with a warm, solution-oriented approach.
• Explain scheduling processes, answer patient questions, and resolve concerns in a professional, empathetic manner.
• Uphold patient confidentiality and follow all HIPAA guidelines rigorously.
• Cultivate a welcoming and calming presence, especially for surgical patients who may feel anxious or uncertain.
  
  
  

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of recent (within the last 12 months) experience in a medical office or scheduling position required.
• Proven ability to handle a fast-paced, high-call-volume environment with professionalism and accuracy.
• Familiarity with private insurance and Medicare; experience obtaining authorizations preferred.
• Proficiency in EMR systems and general computer applications.
• Bilingual (Spanish) highly preferred.
• Prior experience in sales or a customer service–heavy environment strongly preferred.
  
  
  

PHYSICAL DEMANDS

• Ability to lift/carry up to 25 lbs.
• Frequent standing, walking, sitting, and use of hands.
• Regular use of computer and phone systems for extended periods.
• Occasional reaching, bending, and crouching.
  
  
  

WORKING ENVIRONMENT

• Busy clinic with moderate noise and frequent interruptions.
• Exposure to video display screens and office equipment.
• May require occasional travel to alternate clinic locations as needed.
  
  
  

DISCLAIMER

This job description is intended to provide a general overview of the responsibilities and requirements of the role. Duties and expectations may evolve with the needs of the clinic. The company reserves the right to amend this job description at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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