Front Desk Concierge

Imagine Orthodontic Studio; Lakeland (FL); On-site; USD 40,000 - 42,000; Full time

Job summary

Imagine Orthodontic Studio in Lakeland, FL is hiring a full-time Front Office Specialist to greet patients, handle check-in, insurance verification, and payments. You will maintain a welcoming front desk, schedule appointments, and support marketing events to enhance the patient experience.

Ideal candidates have a high school diploma, 1+ year front desk experience, and strong communication with a professional presence.

Qualifications

• High School Diploma or equivalent.
• 1+ years of front desk representative experience.
• Excellent customer service and professional phone etiquette.
• High energy with an engaging personality.
• Proactive, detail-oriented and a team player.
• Well-groomed with a professional appearance.
• Reliable transportation to and from work.
• Willingness to learn and adapt to the team.
• Desire to make the day fun for the team and patients.

Responsibilities

• Greet and welcome arriving patients.
• Check-in and collect information from patients and assist with forms.
• Create WOW moments for patients.
• Schedule, reschedule, and confirm appointments; contact no-shows.
• Input and update patient records.
• Confirm insurance information and eligibility.
• Maintain HIPPA standards when handling patient info.
• Process payments and update payment information.
• Follow up with patients for past due payments.
• Manage waiting area to keep patients comfortable and engaged.
• Perform admin tasks like photocopying, printing, scanning and filing.
• Support local marketing and community events.
• Establish trust and ensure the best patient experience.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Attention to detail

Reliable transportation

Professional appearance

Willingness to learn

Fun-focused attitude

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

We are currently seeking a full-time Front Office Specialist . If you’re excited to join a growing company and want to make a meaningful impact each day, we’d love to meet you!

Pay Range: $19-20 per hour, depending on experience
Location: Lakeland, Florida - South Florida Ave

What you'll do

• Greet and welcome arriving patients
• Check-in and collect information from patients, answering questions and assisting with completion of all necessary forms and documentation
• Create "WOW" moments for patients
• Schedule patient appointments, reschedule appointments, call no-show patients, and confirm upcoming patient appointments
• Input and update patient records / information
• Confirm patient insurance information and eligibility
• Maintain HIPPA standards and compliance when handling patient information
• Process payments, deposits, and facilitate updating payment information
• Call, email, and follow-up with patients for past due payments and treatment
• Regulate patient waiting area, ensuring patients are comfortable, attended to, and excited about their visit
• Complete admin tasks, such as photocopying, printing, scanning, sorting / filing / sending forms
• Assist and support local marketing and community events
• Establish trust with patients, ensuring that they have the best patient experience

Required Qualifications

• High School Diploma or equivalent
• 1+ years of front desk representative experience
• Great customer service and outstanding written and communication skills with professional and courteous phone etiquette
• High energy with engaging personality
• Proactive mindset, attention to detail, and willingness to support the office team
• Well-groomed and appropriate professional appearance
• Support office community and sponsorship events outside of office
• Reliable form of transportation
• Participate in morning huddle, patient chart review, and routine office meetings
• Keep front desk and reception area clean and neat
• Willingness to learn, adapt, and be a team player
• Desire to make the day fun for team members and patients alike

Preferred Qualifications

• Orthodontic / Dental industry experience
• Working knowledge of Microsoft Word and Excel

At Imagine Orthodontic Studio , we believe a confident smile can completely change a person's life. But we aren't your typical, sterile clinical office. We’ve reimagined the entire orthodontic experience to be modern, vibrant, and fun for both our patients and our team. From our sleek, cutting-edge studio environments to our focus on making world-class care accessible, we are changing the face of orthodontics.

We know that an incredible patient experience starts with an incredible team. That’s why we foster a high-energy, collaborative culture where your growth is prioritized, your ideas are heard, and your hard work is celebrated. If you are passionate about patient care, love a fast-paced environment, and want to build a career where you genuinely make people smile every single day—you belong at Imagine.

Imagine the possibilities for your career. Come smile with us!