Front Desk Concierge

OneSpaWorld; Kansas; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus up to $1,000

Job summary

OneSpaWorld is seeking a friendly Concierge to warmly welcome guests, answer phones, and coordinate front-of-house information and homecare services at Mandara Spa locations in the United States. You will contribute to guest satisfaction by delivering professional service.

The role requires at least 1 year of phone-answering experience, strong communication and computer skills, and the ability to use basic business equipment.

Qualifications

• Minimum 1 year of experience answering phones in a customer-facing environment.
• Experience with POS systems and retail a plus.
• Good typing and written communication skills.
• Professional appearance and dependable work ethic.

Responsibilities

• Meet and greet guests and manage front-of-house flow.
• Answer phones, provide information, and coordinate services.
• Maintain accuracy in information and homecare services offered.

Skills

Phone etiquette

Customer service

Verbal communication

Listening skills

Typing

Windows proficiency

Office equipment操作

Education

High school diploma or equivalent

Tools

Book4Time POS

Job description

All candidates must have US Work authorization to be considered for this role
SINGING BONUS UP TO $1,000 - OPEN AVAILABILITY TO WORK ALL SHIFTS

COMPANY DESCRIPTION

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

• Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

• Technical or Administrative Knowledge:

• Computer literate with good typing skills.

• Effective written communication skills.

• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

• Required Skills and Abilities and/or:

• Self motivated.

• Maintain a professional appearance at all times.

• At least 1 year of experience of working with answering the phones in a customer oriented environment.

• Demonstrate pleasant and appropriate phone etiquette.

• Excellent listening and verbal skills.

• Computer literate with good keyboard skills. Proficient with Windows.

• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.

• High school diploma or equivalent.

• Team player.

• Responsible, dependable.

• High personal standards and values.

• Excellent client care, service excellence and attention to detail.

• Effective communicator.

• Flexible and cooperative.

• Ability to meet US employment and eligibility requirements.
  Compensation
  Starting base hourly rate of $17.00 increased annually based on tenure
  Incentive compensation programs yielding an average of $3.68 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.