Front Desk Concierge

Village at The Triangle; Denton (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Village on the Park Denton is seeking a Concierge/Front Desk/Security Associate to provide outstanding service in a warm, welcoming environment. This PRN role requires weekend and holiday availability and involves greeting residents, assisting with inquiries, and ensuring safety and order throughout common areas.

You will support the sales/marketing team, monitor access, operate the paging system, and assist with maintenance requests while upholding HIPAA standards and professional appearance.

Qualifications

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving and attention to detail.
• Proficient PC skills, including Microsoft Office; basic Excel knowledge.
• HIPAA requirements understanding.

Responsibilities

• Greet residents, families, guests with a courteous, warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain cleanliness and order in common areas and public spaces.
• Respond promptly to needs of residents, families, vendors, and visitors.
• Provide key support to sales/marketing by managing inquiries.
• Follow schedules and assist with guest/employee meal ticket sales.
• Operate paging/telephone system and route calls appropriately.
• Assist with maintenance orders either on paper or electronic system.
• Monitor emergency calls, doors, and fire alarms per policy.
• Assist with scheduling job applicant interviews for department heads.
• Track residents/guests and perform daily check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain professional appearance and personal hygiene.
• Work long periods in various environments, lift up to 40 lbs, climb stairs/ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft through surveillance.

Skills

Customer service

Front desk experience

Telephone inquiries

Communication skills

Problem solving

HIPAA awareness

PC skills

Microsoft Office

Excel basics

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Job description

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team!

Location: Village on the Park Denton, an Assisted Living with Memory Care senior community.

PRN Shift

Availability: Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.

EOE/M/F/D/V