Senior Living Front Desk Concierge & Security (PRN)

Village at The Triangle; Denton (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Village on the Park Denton is seeking a Concierge/Front Desk/Security Associate to provide outstanding service in a warm, welcoming environment. This PRN role requires weekend and holiday availability and involves greeting residents, assisting with inquiries, and ensuring safety and order throughout common areas.

You will support the sales/marketing team, monitor access, operate the paging system, and assist with maintenance requests while upholding HIPAA standards and professional appearance.

Qualifications

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving and attention to detail.
• Proficient PC skills, including Microsoft Office; basic Excel knowledge.
• HIPAA requirements understanding.

Responsibilities

• Greet residents, families, guests with a courteous, warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain cleanliness and order in common areas and public spaces.
• Respond promptly to needs of residents, families, vendors, and visitors.
• Provide key support to sales/marketing by managing inquiries.
• Follow schedules and assist with guest/employee meal ticket sales.
• Operate paging/telephone system and route calls appropriately.
• Assist with maintenance orders either on paper or electronic system.
• Monitor emergency calls, doors, and fire alarms per policy.
• Assist with scheduling job applicant interviews for department heads.
• Track residents/guests and perform daily check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain professional appearance and personal hygiene.
• Work long periods in various environments, lift up to 40 lbs, climb stairs/ladders.
• Assist with special projects or tasks as assigned.
• Detect and prevent suspicious behavior, vandalism, theft through surveillance.

Skills

Customer service

Front desk experience

Telephone inquiries

Communication skills

Problem solving

HIPAA awareness

PC skills

Microsoft Office

Excel basics

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Job description

Village on the Park Denton is seeking a Concierge/Front Desk/Security Associate to provide outstanding service in a warm, welcoming environment. This PRN role requires weekend and holiday availability and involves greeting residents, assisting with inquiries, and ensuring safety and order throughout common areas.

You will support the sales/marketing team, monitor access, operate the paging system, and assist with maintenance requests while upholding HIPAA standards and professional appearance.