Concierge: Tuesday -Saturday 9a-5p

Enriched Senior Living LLC; Leander (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Enriched Senior Living LLC in Leander, Texas is seeking a Concierge to be the first point of contact for residents and guests. The role requires handling calls, greeting visitors, and supporting multiple office tasks in a wait-and-respond environment.

The ideal candidate will have a high school diploma or equivalent, at least three years of front office experience, and a strong ability to maintain confidentiality while coordinating with staff across departments.

Qualifications

• High school diploma or equivalent is required.
• Three years of front office experience or an equivalent combination of education and experience.
• Ability to take accurate messages and manage multi-tasking in a busy front desk.

Responsibilities

• Answers the main phone in a courteous and professional manner.
• Greets visitors in a professional and friendly manner.
• Monitors resident and visitor sign-in/out logs.
• Keeps front desk and lobby clean and neat.
• Assists residents as needed.
• Performs general office duties including filing, typing, data entry, and copies.

Skills

Phone etiquette

Customer service

Communication

Data entry

Proficiency with computers

Education

High school diploma or equivalent

Front office experience (3 years)

Tools

Office equipment operation

Job description

Concierge

Position Summary:

Positioned front and center, the Concierge is often the first impression people have of the community. A positive outlook and the ability to remain composed while handling multiple tasks is essential.

Primary Duties and Responsibilities included but not limited to:

• Answers the main phone in a courteous and professional manner.
• Transfers calls to appropriate persons/departments.
• Take accurate messages.
• Greats visitors in a professional and friendly manner.
• Responsible for monitoring Resident and Visitor sign-in and out log.
• Keeps front desk and lobby clean and neat.
• Assists Residents as needed.
• Performs supportive office functions for all departments including filing, typing, making copies, organizing, data entry, envelope stuffing, addressing, and or stamping.
• Communities with outside professionals.
• Performs all other duties assigned.
• Responsible for keeping Resident information confidential; Respecting Residents rights; respecting privacy.
• Receives mail and packages and ensures they are distributed accurately and timely.
• Notifies Executive Director when items need to be ordered, received, and maintained office supplies.
• Assist with activities/events as assigned.
• Keeps Executive Director informed of any problems that may arise.
• Attend mandatory meetings as scheduled.

Physical Requirements:

Must be able to remain in a stationary position at least 50% of the time. Constantly operates a computer with extensive keyboard typing, and routinely uses other office machinery such as a telephone and printer/copier/scanner. Occasionally moves around inside the office to access files or office machinery, attend meetings, etc. Occasionally required to bend or twist to reach items and lift and/or carry items weighing up to 50 lbs. The person in this role frequently communicates with others to exchange information in person, over the phone, and via email, and must be capable of effective communication in these situations.

Qualifications/Education/Training:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Education/Experience:

Must have a high school diploma or equivalent, plus three years of front office experience, or equivalent combination of education and experience.

Certifications and Licenses:

No certifications or licenses are required.

Communication Skills:

Receive and carry out verbal and written instruction. Communicate effectively in person, over the phone, or via email with one to a few customers or co workers. Write and proofread routine correspondence and reports with appropriate grammar and spelling.

Organization/Self-Management Skills:

Perform repetitive work according to set procedures, with frequent distractions and interruptions. Must be able to recognize a problem and identify when it should be escalated to an appropriate team member.

Computer Skills:

Proficiency with computers

Line of Authority:

The Concierge reports directly to the Executive Director.