Front Desk Community Care Specialist

ICL; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

PTO

Wellness programs

Tuition assistance

Commuter benefits

Education leaves

Pet insurance

Job summary

ICL in New York is seeking an entry-level direct care worker to support adults with mental illness and substance use disorders in a community residential setting. This onsite role provides 24/7 coverage, safety, daily living assistance, and therapeutic environment.

Requirements include a high school diploma or GED, at least one year of related human services experience, and a valid NYS driver’s license if required by assignment. Applicants must be work authorized in the U.S.

Qualifications

• Education: High school diploma or GED; specialized training may substitute for experience.
• Experience: One year of related human services experience supporting adults with mental illness and/or substance use disorders.
• Certifications/Licenses: Valid NYS driver’s license may be required depending on assignment.
• Work Eligibility: Must be authorized to work in the U.S.

Responsibilities

• Conduct regular facility inspections to ensure safety, cleanliness, and security.
• Report serious incidents immediately and complete incident documentation per policy.
• Explain available services and programs; teach daily living skills, socialization, and conflict resolution.
• Follow emergency procedures and support the safety of residents, staff, and visitors.
• Assist individuals with hygiene, grooming, nutrition, and daily living needs.
• Review and update staff communication logs each shift.
• Perform housekeeping tasks to maintain a safe and healing environment.
• Ensure food provided meets dietary requirements.
• Accompany individuals to medical appointments, social agencies, and community activities.
• Maintain regular attendance and work beyond scheduled hours when needed.
• Attend team meetings, staff meetings, and supervision.
• Complete required in-service training and staff development.
• Monitor medications and complete related documentation when assigned.
• Assist clinical staff with resident accountability and missing person procedures.
• Observe and document individuals’ behavior and responses to treatment.
• Lead skills development or activity groups when appropriate.
• Assist individuals with meal preparation, laundry, and light housekeeping.
• Perform other related duties as assigned.

Skills

High school diploma or GED

One year of human services experience

Driver's license

Education

High school diploma or GED

Job description

ICL in New York is seeking an entry-level direct care worker to support adults with mental illness and substance use disorders in a community residential setting. This onsite role provides 24/7 coverage, safety, daily living assistance, and therapeutic environment.

Requirements include a high school diploma or GED, at least one year of related human services experience, and a valid NYS driver’s license if required by assignment. Applicants must be work authorized in the U.S.