Front Desk Closer and Floater

The Learning Experience - Mckinney; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Learning Experience - Mckinney is seeking a Front Desk Closer & Floater to support classrooms, engage families, and manage daily front-office tasks. The role involves tours, enrollment assistance, and ensuring secure, organized spaces at day’s end.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and the ability to multitask in a fast-paced childcare environment. On-site position with computer systems proficiency required.

Qualifications

• 2+ years of experience in a customer-facing or sales-focused role.
• Previous childcare or classroom experience is a plus.
• Strong communication and relationship-building skills.
• Comfortable interacting with children, families, teachers, and prospective customers.
• Organized, dependable, and able to multitask.
• Strong leadership and problem-solving skills.
• Comfortable learning and using computer systems and customer databases.
• Must be dependable and comfortable working a 9:30 AM–6:30 PM schedule.

Responsibilities

• Classroom Support: work in the classroom, support teachers, create a safe, engaging environment, build relationships with children and families.
• Front Office & Customer Engagement: welcome families, conduct tours, assist with enrollment and registration, communicate with families.
• School Closing Responsibilities: secure classrooms and offices, complete closing checklists, ensure safe dismissal, inform leadership.

Skills

Customer-facing experience

Sales-focused

Strong communication

Relationship-building

Leadership

Problem-solving

Multitasking

Organized

Dependable

Computer systems

Tools

CRM software

Enrollment systems

Billing systems

Job description

Front Desk Closer & Floater

Schedule: 9:30 AM–6:30 PM

• Classroom Support
  • Spend the majority of the day working in the classroom and supporting teachers.
  • Create a safe, nurturing, and engaging environment for children.
  • Build positive relationships with children, families, and coworkers.
  • Communicate with parents about their child's daily experiences, adventures, and achievements.
  • Assist with maintaining a clean, organized, and welcoming classroom environment.
• Front Office & Customer Engagement
  • Welcome families and visitors with a warm, friendly, and professional attitude.
  • Conduct tours for prospective families and highlight the center's programs and features.
  • Follow up with prospective families and assist with enrollment.
  • Assist with registration and enrollment processes.
  • Communicate important information to families, including newsletters and billing-related communications.
• School Closing Responsibilities
  • Take ownership of the school's closing procedures each evening.
  • Ensure classrooms, common areas, and the front office are secure and ready for the next day.
  • Complete required closing checklists and end‑of‑day tasks.
  • Ensure all children have been safely dismissed before leaving the building.
  • Communicate any important end‑of‑day information to leadership.

What We're Looking For

• 2+ years of experience in a customer-facing or sales-focused role.
• Previous childcare or classroom experience is a plus.
• Strong communication and relationship‑building skills.
• Comfortable interacting with children, families, teachers, and prospective customers.
• Organized, dependable, and able to multitask.
• Strong leadership and problem‑solving skills.
• Comfortable learning and using computer systems and customer databases.
• Must be dependable and comfortable working a 9:30 AM–6:30 PM schedule.