Front Desk & Clinic Growth Lead

Sukoon Psychotherapy; Mason (OH); On-site; USD 25,000 - 39,000; Part time

Job summary

Mental Health Group Practice in Mason, OH is seeking a Front Desk Manager & Operations Lead to run daily front-desk operations, schedule 4–5 therapists, and develop local referral relationships. This role starts part-time (~20 hrs/week) with potential to grow to ~40 hrs/week as schedules fill and revenue expands.

The position involves active phone work, EHR/EMR use, patient follow-up, and community outreach.

Qualifications

• 2+ years in a medical/behavioral health front desk, patient access, or practice admin role.
• Associates or bachelors preferred.
• Sales and business growth background.
• Highly energetic, motivated, goes above and beyond.
• Comfortable with high-volume scheduling and EHR/EMR systems.

Responsibilities

• Schedule and manage appointments for 3–4 therapists across multiple modalities.
• Own the full scheduling pipeline: intake calls → booked appointment → reminders → rescheduling.
• Follow up consistently with leads, waitlisted clients, and no-shows to fill open slots.
• Keep therapist calendars full and utilization high.
• Coordinate cancellations and backfill openings quickly to protect revenue.
• Front Desk Management: Run the front desk: check-in/check-out, phones, email, and client communications.
• Greet clients and maintain a calm, welcoming, confidential environment; verify insurance, collect copays/payments, and reconcile daily balances.
• Maintain accurate client records in the EHR/EMR; uphold HIPAA compliance.
• Community & Referral Outreach to build relationships and generate referrals.
• Represent the clinic at local networking events and coordinate collaboration opportunities.
• Track referral sources and follow up with partners to keep the pipeline warm.
• Support light marketing coordination as capacity allows.
• Operations & Growth: identify bottlenecks and improve front desk/administrative workflows.
• Track KPIs: no-show rate, fill rate, new client bookings, utilization per therapist.
• Support the owner with scheduling, reporting, and practice growth initiatives.
• Help train and onboard additional front desk support as the practice scales.
• Eventually take on expanded operational ownership as the role grows to full-time.

Skills

Sales and business growth background

Front desk management experience

EHR/EMR familiarity

Communication with clients in distress

Self-starter and independent work

Education

Associates or Bachelor's degree preferred

Tools

EHR/EMR systems

Job description

Mental Health Group Practice in Mason, OH is seeking a Front Desk Manager & Operations Lead to run daily front-desk operations, schedule 4–5 therapists, and develop local referral relationships. This role starts part-time (~20 hrs/week) with potential to grow to ~40 hrs/week as schedules fill and revenue expands.

The position involves active phone work, EHR/EMR use, patient follow-up, and community outreach.