Front Desk Clinic Assistant — Patient Experience Pro

FX Physical Therapy; Frederick (MD); On-site; USD 21,000 - 23,000; Part time

Job summary

FX Physical Therapy is seeking a part-time Clinic Assistant to support therapists, front desk operations, and patient coordination. The role emphasizes exceptional customer service, accurate patient intake, and efficient handling of copays and insurance verification.

You will work with the office team to ensure a smooth patient experience from arrival to departure. Responsibilities include greeting patients, collecting payments, scheduling follow-ups, and maintaining a clean, professional front

Qualifications

• General knowledge of FX Physical Therapy services.
• Follow proper procedure for patient intake at the beginning of their appointment.
• Properly collecting patient copays, deductibles and/or past due amounts in POS system.
• Follow up and reschedule all appointments that have been canceled.
• Able to work varying hours and days to meet business needs.
• Effective communicator.
• Able to handle multiple tasks simultaneously.
• Strong interpersonal skills.
• Comfortable working in a fast paced environment.
• Comply with dress code.
• Problem solver.

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office.
• Must demonstrate professionalism with patients and employees.
• Excellent customer service and communication skills.
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly.
• General knowledge of FX Physical Therapy services.
• Follow proper procedure for patient intake at the beginning of their appointment.
• Properly collecting patient copays, deductibles and/or past due amounts in POS system.
• Follow up and reschedule all appointments that have been canceled.
• Contact new patient leads in order to get them scheduled.
• Ensures that the clinic is kept clean, neat and organized.
• General knowledge and ability to verify insurance benefits for all new patients.

Skills

Front desk

Customer service

Communication

Multi-tasking

Insurance verification

Scheduling

Professionalism

Teamwork

Job description

FX Physical Therapy is seeking a part-time Clinic Assistant to support therapists, front desk operations, and patient coordination. The role emphasizes exceptional customer service, accurate patient intake, and efficient handling of copays and insurance verification.

You will work with the office team to ensure a smooth patient experience from arrival to departure. Responsibilities include greeting patients, collecting payments, scheduling follow-ups, and maintaining a clean, professional front