Front Desk Client Service

BOZEMAN PICKLEBALL LLC; Bozeman (MT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Free uniforms

Training & development

Free Picklr membership

Job summary

Picklr Bozeman is seeking a friendly Front Desk Client Service representative to be the welcoming face of our facility in Bozeman, MT. You'll greet members, manage reservations, handle inquiries, and process payments while maintaining a polished pro shop and front desk.

The role includes event coordination support and a free Picklr pickleball membership, with a dynamic, energetic team and a fast-growing community surrounding the sport.

Qualifications

• Previous client service, front desk, or pro shop sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable with basic MAC computer systems, scheduling software, Excel and POS systems.
• Reliable, punctual, and a team player.
• Passion for sports, recreation, or an active lifestyle is a plus.
• Ability to multitask in a fast-paced, energetic environment.

Responsibilities

• Greet and check in members and guests with a positive, professional attitude.
• Manage court reservations, scheduling, and facility bookings with our PLay-by-Point POS system.
• Handle phone calls, emails, and in-person inquiries about memberships and programs.
• Process payments, memberships, and point-of-sale transactions accurately.
• Maintain a clean, organized front desk and pro shop.
• Assist with facility events, leagues, and open play coordination as well as participate in off-site marketing events.
• Address customer concerns and resolve issues with professionalism and care.

Skills

Customer service

Front desk

Sales experience

Communication skills

Tools

MAC OS

Scheduling software

Excel

POS systems

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Free uniforms
• Training & development

About the Role

Picklr Bozeman is looking for an enthusiastic and friendly Front Desk Client Service representative to be the welcoming face of our facility! This is a fantastic opportunity to be part of one of the fastest-growing sports communities in Bozeman, MT, where every day brings energy, fun, and great people. Your position comes with a free Picklr pickleball membership!

Responsibilities

• Greet and check in members and guests with a positive, professional attitude
• Manage court reservations, scheduling, and facility bookings with our PLay-by-Point POS system
• Handle phone calls, emails, and in-person inquiries about memberships and programs
• Process payments, memberships, and point-of-sale transactions accurately
• Maintain a clean, organized, and welcoming front desk and pro shop
• Assist with facility events, leagues, and open play coordination as well as participate in off-site marketing events
• Address customer concerns and resolve issues with professionalism and care

Requirements

• Previous client service, front desk, or pro shop sales experience preferred
• Strong communication and interpersonal skills - sales experience a big plus
• Comfortable with basic MAC computer systems, scheduling software, excel and POS systems
• Reliable, punctual, and a team player
• Passion for sports, recreation, or an active lifestyle is a plus
• Ability to multitask in a fast-paced, energetic environment

About Us

Picklr Bozeman is Bozeman's premier destination for pickleball enthusiasts of all skill levels, offering 13 courts, a full gym, locker rooms and showers, top-notch courts and a vibrant, welcoming community. Our members love us for our fun atmosphere, well-maintained facilities, and the sense of community we bring to the sport. Our team is passionate about what they do, making this a workplace where you'll actually look forward to coming in every day.