Retail Manager

European Wax Center Arroyo Grande; Arroyo Grande (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Training & development

Wellness resources

Job summary

European Wax Center Arroyo Grande is looking for a dynamic manager to oversee operations and lead a team of Guest Service Associates and Wax Specialists. The role includes hiring, training, and fostering a high-performance environment, along with managing sales goals and maintaining outstanding service quality.

The ideal candidate will have strong management experience, especially in the beauty industry or sales, and must demonstrate excellent organizational and interpersonal skills.

Qualifications

• Ability to work 37+ hours a week, as this is a full-time role.
• Management experience in sales or the beauty industry is preferred.
• Demonstrated problem-solving skills and effective communication.

Responsibilities

• Hire, train, and supervise staff in customer service and quality.
• Meet sales goals through team training and motivation.
• Maintain cleanliness and visual merchandising standards.

Skills

Sales experience

Management skills

Organizational skills

Problem-solving skills

Interpersonal skills

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Wellness resources

Benefits & Perks

• Hourly rate + monthly bonus incentives rewarding you for your hard work
• Personalized paid training
• Personal and professional development, including individualized coaching
• Paid time off
• Simple IRA Retirement Plan with Company Matching
• Complimentary services & product discounts
• Referral programs
• Long-term employment growth opportunities

Responsibilities

• Hire, train, and supervise Guest Service Associates and Wax Specialists in customer service, sales, and quality of service
• Meet sales goals by training, motivating, mentoring, and providing daily feedback to the team
• Foster an inspiring, high-performance culture where people love to come to work
• Build the business through effective scheduling
• Proactively de-escalate any guest issues and coach the team on service recovery opportunities
• Assess business analytics and drive key performance metrics through action planning and leveraging team strengths
• Complete administrative tasks (payroll, inventory, compliance) accurately and on time
• Maintain outstanding cleanliness and visual merchandising standards
• Perform additional management duties as needed

Qualifications

• Ability to work 37+ hours a week (full-time role)
• Management experience in sales and/or the beauty industry preferred
• Strong organizational, task management, and delegation skills
• Demonstrated sales experience in a commission-based setting
• Effective problem-solving skills with the ability to identify root causes and propose solutions
• Ability to drive results through others
• Strong interpersonal and communication skills (written and verbal)