Front Desk Clerk/Reservations Agent

Frankenmuth Bavarian Inn Lodge; City of Frankenmuth (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Water park access

Dining discounts

Retail discounts

Dental insurance

Vision insurance

Life insurance

Free lunches during shift

Referral program

Job summary

Frankenmuth Bavarian Inn Lodge in Frankenmuth, MI, is seeking a Front Desk Clerk to handle guest check-ins, check-outs, and reservations with courteous service.

You will upsell services, train new front desk staff, and resolve guest questions while maintaining high standards. Flexibility for shifts and a fast-paced hospitality environment is required.

Responsibilities

• Check guests in and out and collect payments.
• Manage registrations, changes, and cancellations of reservations.
• Upsell and present services to guests to enhance their stay.
• Assist in training new Front Desk personnel and handle shift duties.

Job description

The primary responsibility of the Front Desk Clerk is checking guests in or out and collecting payments. Projects the high standards of the Bavarian Inn Lodge by performing all functions relating to registration and checking out of all hotel guests as well as creating, changing, and canceling reservations in an accurate, courteous, and efficient manner. In charge of the activities relating to the early Front Desk Clerk shift. Takes a roll in training all new Front Desk personnel. Must possess ability to find solutions to problems that occur during Front Desk & Reservation operations. Have the ability or effectiveness in selling and presenting persuasively. Upselling must be maintained and offered. Will strive to offer the highest level of guest service offered in Michigan. Performs other duties as directed by the Front Desk Manager and the Front Desk Supervisors.

HOURS

1. Any combination of hours between 7:30 AM to 11:30 PM. 2-5 Days per week. 16-36 hours per week. Hours may vary in busy or slow seasons.
2. Other shifts may be used from time to time due to large number of check-ins or check-outs.
3. *must be able to work weekdays, evenings, weekends, and some holidays.

COMPENSATION PACKAGE

Includes but is not limited to: Free Bavarian Blast Water Park access, Employee Discounts for dining and retail across all Bavarian Inn Inc. locations, employee paid dental, vision, life insurance, free lunches during shift, referral program up to $500 per person referred, and Employee Assistance Program.