Front Desk Clerk - PT

Pfister LLC; Milwaukee, Northern (WI, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free meal during shift

Room discounts

Restaurant discounts

Discounted parking

Movie coupons

Career growth

Early wage access

Paid time off

Job summary

The Pfister Hotel in Milwaukee is seeking a Part Time Front Desk Agent to greet guests, check them in and out, and ensure a seamless arrival and departure experience. You will use our computer systems to manage guest requests and room assignments, delivering courteous service with a smile.

We value strong communication, an ability to handle diverse guest needs, and prior hospitality or customer service experience.

Qualifications

• Excellent customer service and communication skills are required.
• Experience in hotel reception or front desk is preferred.
• Ability to navigate a moderately complex computer system and input information accurately.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from the computer system to communicate guest requests and assign rooms.
• Handle guest requests, issues, and complaints with patience and diplomacy.
• Answer phone calls promptly in a professional manner.
• Maintain cash handling accuracy and house bank responsibilities.
• Perform other duties as assigned.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Part Time Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for:

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off

Job Type: Part Time, Hourly

Wage: $17

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.