Front Desk Clerk - Part Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels &

Discounts at Marcus Restaurants and Sp

Discounted parking

Theatre/movie coupons at Marcus The

Job summary

The Pfister Hotel in downtown Milwaukee, part of Marcus Hotels & Resorts, is seeking a Part Time Front Desk Agent. You will greet guests, check in/out, and provide prompt, courteous service to ensure memorable stays.

The ideal candidate has excellent customer service, strong English communication, and the ability to use a computer system. Benefits include meals, room discounts, and opportunities to grow with the company.

Qualifications

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Ability to stand and move throughout the front office and perform essential functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to input information accurately using a moderately complex computer system.
• High school diploma or equivalent required.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from the computer system; assign rooms per guest needs.
• Interact with guests professionally to resolve questions and issues.
• Respond to requests and relay information about area services; report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for the House Bank.
• Other duties as assigned.

Skills

Excellent customer service

Communication skills

Front desk experience

English proficiency

Computer system input/navigation

Stand/walk throughout shift

Education

High school diploma or equivalent

Tools

Moderately complex computer system

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Part Time Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for:

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off

Job Type: Part Time, Hourly

Wage: $17

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑comprehensive list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.