Front Desk Clerk - Mandalay Bay Hotel

MGM Resorts; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts

Free meals

Free parking

Health & Income Protection

Professional development opportunities

Job summary

MGM Resorts International in Las Vegas seeks a Front Desk Clerk at Mandalay Bay to welcome guests and manage seamless check-in and check-out while addressing guest needs. You will handle billing, coordinate with departments, and promote MGM Rewards enrollment to guests.

Role requires 18+ and a High School Diploma or GED; weekend/holiday shifts are required. MGM Resorts offers wellness programs, employee meal access, free parking, and discounts on hotel, dining, and entertainment.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures and billing transactions.
• Coordinate with departments to fulfill guest requests and maintain security and organization of the property.
• Promote MGM Rewards enrollment and benefits to guests.

Skills

Guest service

Cash handling

Team player

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Clerk at Mandalay Bay, you are responsible for welcoming guests and ensuring a smooth check-in and check-out process while addressing their individual needs and concerns. Your role includes managing billing transactions, coordinating with other departments to fulfill guest requests, and maintaining a secure and organized environment throughout their stay.

THE STARTING RATE:

$19.00 hourly

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
• Perform other job-related duties as requested

THE IDEAL CANDIDATE:

• Must be a minimum of 18 years of age required
• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community