Front Desk Clerk - Hotel

Ninesmw; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Paid time off

Gym membership

Job summary

EAU Holdings is hiring a Front Desk Clerk for The Lodge in Manitowish Waters, WI. The role involves greeting guests, booking reservations, and providing local dining and activity recommendations. A morning shift includes light kitchen duties and breakfast setup.

The ideal candidate has strong customer service skills, excellent communication and a can-do attitude. A high school diploma or equivalent is required, with weekend availability preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Strong listening, empathy and problem-solving abilities.
• Attention to detail and ability to multi-task.

Responsibilities

• Greet and register guests, answer phone calls and book reservations.
• Develop good customer relationships and address service needs promptly.
• Provide dining and local activity recommendations to guests.
• Inspect public areas and guest rooms for appearance and cleanliness.
• Morning shift includes light kitchen duties, setup and breakfast cleanup.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

Front Desk Clerk - Hotel The Lodge Manitowish Waters, WI

EAU Holdings is looking for a Front Desk Clerk at our beautiful hotel in Manitowish Waters known as “The Lodge”. Whether it’s morning coffee at Dixie’s, bike rides along miles of world-class paved trails or a relaxing dinner at Smokey’s, we take pride in providing a five-star, world-class customer experience. This full-time position is located in Manitowish Waters, WI. Hours: Flexible schedule, morning or evening, but does require weekend hours on Saturday or Sunday.

Position Responsibilities

• Greet and register guests, answer phone calls and book guest reservations.
• Develop good customer relationships and address customer service needs in a timely manner.
• Provide suggestions to guests regarding dining and local activities.
• Inspect public areas and guest rooms for appearance and cleanliness.
• Morning shift will include light kitchen duties, setting up, and cleaning up the guest continental breakfast.

Minimum Requirements

• High school diploma or equivalent.
• Exceptional customer service and communication skills to interact in a positive and professional way.
• Strong listener with the ability to empathize and problem-solve.
• Attention to detail and ability to multi-task.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Paid holidays and generous paid time off.
• Free gym membership at The MAC.

About EAU Holdings

EAU Holdings' mission is to enhance the community of Manitowish Waters by developing and operating businesses with an emphasis on quality and customer service. We strive to make a great place even better for both tourists and residents.

EAU Holdings is a Drug-Free Workplace EEO/AA Employer/Vet/Disabled NOCBPOST #LI-DNI (#IN-EAU)

EAU Holdings’ mission is to enhance the community of Manitowish Waters by developing and operating businesses with an emphasis on quality and customer service. We hope to make a great place even better for both tourists and residents.

EAU Holdings officially started in 2006 with the purchase of the property that is now Smokey’s Restaurant. Unofficially, the dream began with Liz Uihlein’s love and memories of spending vacations with cousins in the Northwoods. In 2014, EAU Holdings expanded by opening multiple businesses. After extensive remodeling, these year-round businesses have made downtown Manitowish Waters a beautiful place for residents and visitors alike.