Front Desk Clerk - Hotel

Uline; Town of Minocqua (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Gym membership

Job summary

The Lodge in Manitowish Waters, operated by EAU Holdings, is hiring a Front Desk Clerk to welcome guests and manage reservations with warmth and efficiency.

This full-time role offers a flexible morning/evening schedule, weekend shifts, and strong benefits including health insurance, a 401(k) match, paid holidays, and a gym membership, as part of our commitment to guest satisfaction and team wellbeing.

Qualifications

• High school diploma or equivalent is required.
• Exceptional customer service and communication skills.
• Strong listening with empathy and ability to solve problems.
• Attention to detail and ability to multitask.

Responsibilities

• Greet and register guests, answer phone calls and book guest reservations.
• Develop good customer relationships and address customer service needs promptly.
• Provide dining and local activity suggestions to guests.
• Inspect public areas and guest rooms for appearance and cleanliness.
• Morning shift includes light kitchen duties, setting up and cleaning the continental breakfast.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Front Desk Clerk - Hotel

The Lodge, Manitowish Waters, WI

EAU Holdings is looking for a Front Desk Clerk at our beautiful hotel in Manitowish Waters known as "The Lodge". Whether it's morning coffee at Dixie's, bike rides along miles of world-class paved trails or a relaxing dinner at Smokey's, we take pride in providing a five-star, world-class customer experience.

This full-time position is located in Manitowish Waters, WI.

Hours: Flexible schedule, morning or evening, but does require weekend hours on Saturday or Sunday.

Position Responsibilities

• Greet and register guests, answer phone calls and book guest reservations.
• Develop good customer relationships and address customer service needs in a timely manner.
• Provide suggestions to guests regarding dining and local activities.
• Inspect public areas and guest rooms for appearance and cleanliness.
• Morning shift will include light kitchen duties, setting up, and cleaning up the guest continental breakfast.

Minimum Requirements

• High school diploma or equivalent.
• Exceptional customer service and communication skills to interact in a positive and professional way.
• Strong listener with the ability to empathize and problem-solve.
• Attention to detail and ability to multi-task.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Paid holidays and generous paid time off.
• Free gym membership at The MAC.

About EAU Holdings

EAU Holdings' mission is to enhance the community of Manitowish Waters by developing and operating businesses with an emphasis on quality and customer service. We strive to make a great place even better for both tourists and residents.

EAU Holdings is a Drug-Free Workplace

EEO/AA Employer/Vet/Disabled