Front Desk Clerk- Hilton Ocala

Meyer Jabara Hotels; Ocala (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Training and development

Recognition programs

Job summary

Meyer Jabara Hotels' Hilton Ocala is seeking a Guest Service Agent to join our Front Office team. You will be the first point of contact for guests, handling check-ins/outs, reservations, payments, and requests while upholding Hilton standards.

Join a welcoming lobby environment that values guest satisfaction, collaboration, and professional growth opportunities within a leading Hilton-branded property.

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Strong customer service skills and professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency.
• Ability to work flexible schedules, including weekends and holidays.
• Previous customer service experience.
• Previous hotel Front Desk experience.
• Hilton brand experience.
• Bilingual or multilingual abilities.

Responsibilities

• Welcome guests in a professional, friendly manner and register them upon arrival.
• Process departures efficiently and accurately and handle payments.
• Respond to guest requests and inquiries promptly and courteously.
• Assist with group arrivals and departures and upsell rooms and services.
• Maintain logs and communicate information between shifts.
• Provide information about hotel amenities and local attractions.

Skills

Customer service

Multitasking

Communication

Computer basics

Flexible schedule

Job description

Guest Service Agent

Hilton Ocala | Meyer Jabara Hotels

About Us

At Meyer Jabara Hotels, we believe our associates are the heart of our success. We have built a reputation as an employer of choice by attracting talented hospitality professionals who are passionate about delivering exceptional guest experiences. Our culture empowers associates to grow professionally while making a meaningful impact on hotel performance and guest satisfaction.

Do you have the J Quality?

Learn more about our culture and values: https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

Hilton Ocala is one of four Meyer Jabara Hotels properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a stunning outdoor tent venue, making us a top destination for weddings, meetings, and special events.

We are currently seeking an energetic and guest-focused Guest Service Agent to join our Front Office team.

Position Overview

The Guest Service Agent serves as the first point of contact for hotel guests and plays a critical role in creating an exceptional arrival and departure experience. This position is responsible for guest check-in and check-out procedures, handling reservations, processing payments, responding to guest requests, and providing outstanding service throughout the guest stay while supporting Hilton brand standards.

Essential Responsibilities

Guest Services

• Welcome guests in a professional, friendly, and timely manner.
• Register guests upon arrival and process departures efficiently and accurately.
• Respond to guest service requests and inquiries promptly.
• Assist with group arrivals and departures.
• Listen for and anticipate guest needs and concerns.
• Handle guest complaints appropriately and elevate concerns when necessary.
• Provide information regarding hotel amenities, services, and local attractions.

Front Desk Operations

• Process guest payments according to established policies and procedures.
• Maintain and balance shift work and cash drawers.
• Handle incoming phone calls using established Hilton greeting standards.
• Book and modify guest reservations as needed.
• Maintain daily logs and communicate important information between shifts.
• Review Front Office logbooks and communication platforms regularly.
• Maintain accurate information regarding room availability, reservations, guest requests, and messages through hotel systems. Sales & Revenue Generation

• Promote and upsell guest rooms and hotel services according to company standards.
• Assist walk-in guests by identifying room options and maximizing revenue opportunities.
• Promote Hilton Honors membership and assist guests with enrollment.

Guest Satisfaction & Communication

• Notify supervisors of incidents affecting guest satisfaction or hotel operations.
• Review guest feedback platforms and alerts as assigned.
• Monitor guest requests and ensure timely follow-up and resolution.
• Work closely with hotel departments to provide seamless service throughout the guest experience.

Qualifications

Required

• Fluent in English with strong verbal and written communication skills.
• Strong customer service skills and professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency.
• Ability to work flexible schedules, including weekends and holidays.

Preferred

• Previous customer service experience.
• Previous hotel Front Desk experience.
• Hilton brand experience.
• Bilingual or multilingual abilities.

Work Environment & Physical Requirements

• Work is primarily performed in the hotel lobby and Front Office area.
• Frequent standing and walking throughout scheduled shifts.
• Regular use of computers, telephones, printers, key machines, copiers, and other office equipment.
• Frequent reaching, bending, twisting, and handling of materials.
• Ability to lift and carry up to 50 pounds frequently as needed.
• Ability to perform essential job functions with or without reasonable accommodation.

Why Join Meyer Jabara Hotels?

• Growth opportunities within a respected hospitality organization.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.
• Opportunity to work for a leading Hilton-branded property.
• Associate recognition programs and team-focused culture.
• Be part of a company committed to delivering exceptional guest experiences.

Pre-Employment Screening

Employment is contingent upon the successful completion of a background check and any applicable pre-employment screenings, consistent with company policies and applicable laws.

Equal Opportunity Employer

Meyer Jabara Hotels is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.