Front Desk Clerk- Full Time- AM/PM Flexibility (Weekends Required)

Auburn Marriott Opelika Resort & Spa at Grand National; Opelika (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Hotel discounts across Marriott's全球网络

Tuition reimbursement up to $2,500 per

Leadership and professional developm

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures while upholding Marriott hospitality standards. You will verify room blocks, oversee pre-registration and pre-assignment, and assign rooms based on location, rate, and group status.

Ideal candidates excel in guest interactions, possess strong problem-solving skills, and maintain composure under pressure.

Qualifications

• Must deliver warm, professional guest service and greetings.
• Strong communication and active listening to assist guests.
• Ability to empathize and resolve issues promptly.

Responsibilities

• Greet guests warmly and provide hospitable service.
• Assign rooms and manage pre-registration/pre-assignment per guidelines.
• Issue room keys and coordinate with Bellhop for arrivals.
• Answer questions about services, directions, and local attractions.
• Keep guests informed about events and group activities.
• Explain discounts, vouchers, and applicable benefits.
• Handle reservations and walk-ins with accuracy and courtesy.
• Assist with check-in/check-out processes efficiently.
• Explain use of safety deposit boxes and protect guest belongings.
• Post and adjust charges to guest accounts accurately.
• Maintain front desk reports and follow cash handling procedures.

Skills

Guest service

Communication

Empathy

Attention to detail

Job description

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Why You’ll Love Working Here

Comprehensive Benefits

• Medical, dental, and vision coverage, including FSA and HSA options
• 401(k) with company match

Exceptional Travel & Lifestyle Perks, and a commitment to your growth

• Hotel discounts across Marriott's global network
• Discounts on dining, golf, spa services, and retail across PCH properties
• Tuition reimbursement up to $2,500 per year
• Extensive leadership and professional development opportunities

A Culture That Values People

• Collaborative leadership environment
• Supportive teams that celebrate success together
• Opportunities to make a meaningful impact on guest and associate experiences

If you enjoy analyzing trends, shaping strategy, and helping a resort perform at its best, this is a role where your work truly matters.

We'd love to connect and explore how your expertise can contribute to the continued success of the Auburn Marriott Opelika Resort & Spa at Grand National.