Front Desk Clerk (Full Time)

Bally's; Stateline (NV); On-site; USD 18,000 - 26,000; Full time

Job summary

Bally's Stateline is seeking a friendly front desk team member to check in and check out guests, assign rooms, and maintain accurate folios. You will handle guest payments, explain hotel amenities, and take reservations as needed.

The role requires solid communication, a High School diploma, and comfort with hotel software. Experience with hotel operating systems is preferred. This on-site position emphasizes punctuality, professionalism, and guest satisfaction.

Qualifications

• High School diploma or better.
• Experience with hotel operating systems preferred.
• Excellent oral and written communication.

Responsibilities

• Check in and checkout guests in a friendly, professional, timely manner.
• Assign guest accommodations and maintain room availability.
• Handle bank and post charges to guest folios with accuracy.
• Maintain knowledge of occupancy status and events affecting reception.
• Process guest payments and accounts upon checkout efficiently.
• Articulate amenities and process guest orders and reservations.
• Maintain guest folios with timely room charges and credits.
• Escalate problems to the manager on duty when needed.
• Must wear a face mask during shift.
• Perform related duties as assigned.

Skills

Guest service

Communication

Cash handling

Education

High School diploma or equivalent

Tools

Hotel PMS

Reservation software

Job description

• Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
• Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
• Handles assigned bank in accordance with established internal controls properly and performs accurately account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
• Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must be able to wear a face mask during shift.
• Performs related duties as assigned.

Target Salary Range:

• $16.25 per hour

Qualifications

Education

Required

High School or better.

Experience

Preferred

Experience with hotel operating systems preferred.

Excellent oral and written communication preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.