Front Desk Clerk - College Station, TX

Lodging Host Hotel Corp; Bryan (TX); Sur place; USD 17 000 - 23 000; Temps partiel

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Employee discount

Résumé du poste

Lodging Host Hotel Corp in College Station, TX is seeking friendly Front Desk Agents for both part-time and full-time roles. You will greet guests, handle reservations, and assist with guest requests with a welcoming attitude.

We offer opportunities in a Hilton Garden Inn setting with a focus on accuracy, courtesy, and efficiency. Ideal candidates have strong communication skills, cash handling experience, and familiarity with hotel software.

Qualifications

• Customer service experience in hospitality.
• Cash handling and payment processing.
• Familiarity with hotel management software or reservation systems.
• Flexible hours including weekends and holidays.

Responsabilités

• Greet customers with a welcoming attitude.
• Answer incoming telephone calls from prospective and existing guests.
• Assist guests with hotel reservations.
• Assign rooms and suites to guests.
• Process credit card transactions for lodging, room service and other hotel costs.
• Transfer phone calls to guest rooms.
• Provide guests with wake-up phone calls.
• Assist with guest requests and complaints.
• Maintain accurate records of guest charges.

Connaissances

Communication skills

Interpersonal skills

MS Office

Multitasking

Problem-solving

Attention to detail

Flexible hours

Formation

High school diploma or equivalent

Outils

Hotel management software

Reservation systems

Description du poste

Lodging Host Hotel Corp is looking for part- and full-time Front Desk Agents to provide detail-oriented service to our Hilton Garden Inn - College Station, TX guests. We have 119 guest rooms, a restaurant, bar, and meeting space.ResponsibilitiesGreet customers with a welcoming attitudeAnswering incoming telephone calls from prospective and existing guestsAssisting guests with hotel reservationsAssigning rooms and suites to guestsProcessing credit card transactions for lodging, room service and other hotel costsTransferring phone calls to guest roomsProviding guests with wake-up phone callsAssisting with guest requests and complaintsMaintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)Benefits401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceVision insuranceRequired Education:- High school diploma or equivalentRequired Experience:- Previous experience in a customer service role, preferably within the hospitality industry- Experience handling cash and processing payments- Familiarity with hotel management software or reservation systemsRequired Skills and Abilities:- Excellent communication skills, both verbal and written- Strong interpersonal skills with the ability to interact effectively with guests and colleagues- Proficient in basic computer applications, including Microsoft Office Suite- Ability to multitask and manage time efficiently in a fast-paced environment- Strong problem-solving skills and attention to detail- Ability to work flexible hours, including weekends and holidays