Front Desk Clerk

Kids for the Future; Walterboro (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Genesis Healthcare, Inc. seeks a friendly Front Desk Clerk to be the first contact for patients, handling registration, scheduling, insurance verification, and payments, while supporting providers and clinical staff.

The role emphasizes exceptional customer service, accuracy, HIPAA compliance, and teamwork in a nonprofit FQHC setting serving South Carolina communities.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service or front office experience.
• Basic computer skills and proficiency with Microsoft Office.
• Strong communication, organizational, and interpersonal abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Register new patients and update demographics and insurance.
• Collect co-pays and other payments; balance daily cash.
• Maintain accurate patient records in the EMR system.
• Assist with registration forms and documentation.
• Coordinate referrals and appointments.
• Provide front desk support and customer service.
• Ensure HIPAA confidentiality and compliance.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Location 830 Robertson Boulevard,Walterboro, SC, 29488,United States
• Job Category Front Desk, Administrative
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Work Where Balance Meets Purpose – Competitive Pay & Excellent Benefits!

Join Genesis Healthcare and be the driving force behind smooth, patient-focused operations.

Make a Real Difference in Community Healthcare

At Genesis Healthcare, Inc., we're more than a healthcare provider. As a nonprofit, community-focused Federally Qualified Health Center (FQHC), we're committed to improving the health and well-being of the communities we serve throughout South Carolina. We are seeking a friendly, organized, and customer-focused Front Desk Clerk to be the first point of contact for our patients. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about delivering exceptional service, we'd love to have you join our team.

Position Summary

The Front Desk Clerk plays a critical role in creating a positive patient experience by providing exceptional customer service and ensuring efficient front office operations. This position is responsible for patient registration, scheduling, insurance verification, payment collection, data entry, and maintaining accurate patient records while supporting providers and clinical staff in delivering quality patient care.

Key Responsibilities

• Register new patients and update existing patient demographics and insurance information.
• Collect co-pays, self-pay balances, and other payments while maintaining accurate records.
• Balance and reconcile daily cash drawers and payment transactions.
• Assist patients with registration forms and required documentation.
• Maintain accurate patient records within the Electronic Medical Record (EMR) system.
• Process patient requests and direct inquiries to appropriate departments when necessary.
• Coordinate referrals, diagnostic appointments, and follow-up visits as instructed.
• Scan, file, and maintain medical and administrative records in compliance with organizational policies.
• Communicate appointment delays, scheduling updates, and patient information to providers and clinical staff.
• Protect patient confidentiality and comply with HIPAA and all applicable regulations.
• Provide support across check-in, check-out, and financial counseling functions as needed.
• Participate in staff meetings, training programs, and quality improvement initiatives.
• Perform additional administrative duties and special projects as assigned.
• Excellent customer service and patient relations skills.
• Strong attention to detail and accuracy.
• Ability to multitask and manage competing priorities.
• Professional demeanor and positive attitude.
• Effective verbal and written communication skills.
• Ability to work independently and as part of a team.
• Problem-solving and conflict-resolution abilities.

Why Choose Genesis?

• Monday-Friday Schedule
• Competitive Paid Time Off and Paid Holidays
• 401(k) with Employer Match
• Vision Insurance
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Professional Growth Opportunities
• Loan Repayment Opportunities for Eligible Employees
• Mission-Driven Work Serving Local Communities

If you're passionate about providing exceptional customer service and want to make a meaningful impact in community healthcare, and become part of the Genesis Healthcare team.

Genesis Healthcare, Inc. is an Equal Opportunity Employer.

Requirements

• High school diploma or GED.
• Minimum one year of customer service, administrative, or front office experience.
• Basic computer skills and experience with Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to handle confidential information with discretion.

Preferred

• Previous medical office, healthcare, or FQHC experience.
• Experience with electronic medical records (EMR/EHR).
• Knowledge of medical terminology, insurance verification, and patient registration processes.