Front Desk Clerk

Hilton Grand Vacations; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care options

Travel Discounts

Paid Vacation

Employee Assistance Program

401(k) with company match

Tuition reimbursement programs

Employee Stock Purchase Program

Learning and advancement opportunities

Job summary

A leading vacation ownership company is seeking a Front Desk Clerk in Virginia Beach. This role involves ensuring memorable experiences for guests and handling check-ins/check-outs, reservations, and customer service duties. Applicants should be proficient in English, have prior customer service experience, and be available for flexible shifts, including weekends. Benefits include health care options from day one, travel discounts, and paid vacation. This position offers opportunities for career growth and advancement.

Qualifications

• Excellent communication skills with guests and coworkers.
• Availability to cover shifts on short notice.
• Ability to prioritize duties based on organizational demands.

Responsibilities

• Ensure a positive experience for guests while checking them in and out.
• Accurately input and maintain records in the reservation system.
• Assist guests with reservations and unit availability.
• Collect payments and generate invoices.
• Prepares supplies at the front desk.

Skills

Proficient English language interpersonal skills

Prior customer service experience

Cash handling

Data entry

Ability to multi-task

Flexibility with schedule

Bilingual

Education

High School Graduate or Equivalent

Job description

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive.

As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations' system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Qualifications

To fulfill this role successful, you possess the following minimum qualifications and experience:

• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands.
• Prior customer service, cash handling and data entry experience required.
• Ability to work variable shifts including weekends and holidays.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

• High School Graduate or Equivalent
• Prior Hospitality, Front Desk or relevant work history or related experience.
• Bilingual

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company matchTuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!