Front Desk Clerk

Hilton Grand Vacations; Wisconsin Dells (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Day One Benefits

Daily Pay

Health benefits

Travel Discounts Program

Paid Vacation

Paid Sick Days

401(k)

Employee Stock Purchase Program

Learning and advancement opportunities

Job summary

Hilton Grand Vacations is seeking a Full Time Front Desk Clerk on 2nd shift at Odyssey Dells Resort in Wisconsin Dells, WI. You will greet guests and owners, check in/out, manage folios and payments, and coordinate service requests with housekeeping and maintenance.

This role offers Day One benefits, Daily Pay, health plans, vacation and sick time, 401(k) matching, and growth opportunities. A strong customer service mindset and flexible schedule are valued.

Qualifications

• 6 months Customer Service Experience.
• Ability to multi-task and meet deadlines.
• Able to stand/walk for prolonged periods.
• Open to day and evening shifts, including weekends and holidays.

Responsibilities

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Restocks front desk with supplies and prepares arrival packets.
• Answers phones and directs calls.
• Other duties as assigned by your leader.

Skills

Customer Service

Multitasking

Guest Interaction

Shift Flexibility

Job description

Wisconsin Dells, WI, United States (On-site)

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Job Description

Work for a winning team that now offers Day One Benefits and Daily Pay*

Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future.

At Odyssey Dells Resort we are looking for a Full Time Front Desk Clerk- 2nd shift to join our team!If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an extraordinary opportunity for you!

Here's why you will love it here:

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Main Responsibilities:

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned by your leader.

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Main Responsibilities:

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.Other duties as assigned by your leader.

Qualifications

What are we looking for:

• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.
• Ability to stan/walk for prolonged periods of time
• Open to flexible shifts, to include day and evening shifts, including weekends and holidays.
  

Preferred, but not required:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

About Us

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.