Front Desk / Guest Services (Full-Time)

Hilton Grand Vacations; Williamsburg (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Travel discounts

Paid vacation

Paid sick days

401(k) match

Tuition reimbursement

Employee stock purchase program

Career growth opportunities

Job summary

Hilton Grand Vacations is seeking a Front Desk Clerk at the Historic Powhatan Resort in Williamsburg, VA. You will check guests in and out, input reservations, assist with changes, and handle payments while maintaining a high level of guest service.

Requirements include strong English communication, multi-tasking ability, and prior customer service and data entry experience. This on-site role offers hourly pay based on experience.

Qualifications

• Proficient English language interpersonal skills to communicate with guests, owners and coworkers.
• Open availability to adjust to schedule changes and cover shifts on short notice.
• Ability to multi-task and prioritize duties.
• Prior customer service, cash handling and data entry experience required.

Responsibilities

• Check guests in and out ensuring a positive, memorable experience.
• Input information into reservations system and maintain records accurately.
• Assist guests with reservations, changes and unit availability.
• Generate invoices and collect payments for rentals and merchandise.
• Complete housekeeping and maintenance requests and coordinate with departments.
• Prepare arrival packets and restock front desk supplies.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Skills

Customer service

Cash handling

Data entry

Interpersonal skills

Bilingual

Education

High School Diploma or Equivalent

Job description

Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive.Now is an exciting time to join our growing team and a leading company in the vacation industry!

Front Desk Clerk

you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations' system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members!

To fulfill this role successful, you possess the following minimum qualifications and experience:

• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior customer service, cash handling and data entry experience required.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

• High School Graduate or Equivalent
• Prior Hospitality, Front Desk or relevant work history or related experience.
• Bilingual

Compensation: 15.00 - 17.00 per hour based on experience

Why do team members like working for us:Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!